405: The Fortune is in the Feedback: Lessons from Top-Rated Trip Advisor Restaurants with Danna Junck

You Are The Brand

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5M ago 31:01

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We've all heard the fortune is in the follow-up, but it can also be said that the fortune is in the feedback. Today I sit down with Danna Junck, founder of the top-rated Trip Advisor restaurant Danna's BBQ (dannasbbq.com) in Branson, MO. Danna is also a well-respected coach for entrepreneurs.

Watch this interview on YouTube »

Those of us who run service-based businesses can learn a lot from the restaurant industry, so get ready to gain practical tips on customer relationships, meeting needs, and the power of mindset. A sneak peek:

The fascinating story of how Danna ventured into the restaurant business as a teenager and discovered her passion for serving others
The parallel between the restaurant industry and other service-oriented businesses
Danna's 10-4 rule, a simple yet effective approach to delivering exceptional customer service that keeps clients coming back
The mindset shift needed to navigate challenging situations, handle negative reviews, and embrace the power of thoughts
Why life isn't supposed to be happy all the time (loved this!)

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