Τα καλύτερα MRSM Productions podcast (2024)

1
The Key to Happy Customers and Good Reviews with David Marks, Part 2 46:03

1d ago46:03

46:03

In this part 2 episode, Jimmy Purdy and David Marks discuss the critical role of effective communication in auto repair services. David highlights how understanding customer needs and tailoring communication can significantly improve service delivery and enhance customer satisfaction. The duo also explores the importance of creating a respectful an…

1
Angry Bob on TikTok Fame and Flat Rate Frustrations, Part 1 48:30

3d ago48:30

48:30

Angry Bob from TikTok joins Jeff Compton to dive into the intricacies of modern automotive diagnostics. Jeff and Bob emphasize the importance of understanding basic electrical theory, sharing their experiences with hands-on testing methods that trump classroom instruction. Bob highlights the critical role of practical tools and knowledge, offering …

1
Best Mechanics, Misdiagnoses, and Employee Management with David Marks, Part 1 48:35

9d ago48:35

48:35

Jimmy Purdy is joined by David Marks, owner of a full-service auto repair and used car dealership. David emphasizes the importance of having the diagnosing mechanic perform the repair to avoid blame-shifting and unresolved issues. Jimmy and David dive into the challenges of managing multiple employees, stressing the need for integrity and effective…

1
The Evolving Role of Technicians in Modern Repair Shops with Brian Burris from Promotive, Part 2 46:19

11d ago46:19

46:19

In this episode, Jeff is joined by Brian Burris, an experienced technician from Promotive. Brian discusses the importance of transparency and specialization within automotive workshops. Jeff reflects on the disparities in diagnostic methods between dealership-trained and independent shop technicians. 00:00 Continuing industry conversation: Promotiv…

1
Human Connection and Honest Marketing Strategies with Ashley Kaul 1:29:49

16d ago1:29:49

1:29:49

In this episode, Jimmy Purdy welcomes Ashley Kaul to discuss several crucial aspects of business and customer service. Ashley emphasizes the vital role of honesty and transparency in marketing strategies, highlighting the need for genuine communication over automated systems. Jimmy shares his experiences with the importance of maintaining personal …

1
Evaluating and Empowering Technicians in the Hiring Process with Brian and Kat from Promotive 1:05:47

17d ago1:05:47

1:05:47

In this episode, Jeff Compton is joined by Kat Ayers and Brian Burris from Promotive. Kat emphasizes the importance of technicians bringing actual data to interviews to assess their productivity better. Brian discusses the significance of strong relationships between technicians and service advisors and how they impact job success and customer sati…

1
Why Quality Tools and DVIs Matter in Auto Repair with Ryan Stratemann 58:34

23d ago58:34

58:34

In this episode, Jimmy Purdy is joined by Ryan Stratemann to delve into the intricacies of automotive repair and business management. Ryan shares his journey from a one-bay shop to expanding his business, highlighting the importance of proper bookkeeping, proactive vehicle inspections, and pricing strategies. They also discuss the success and chall…

1
Metal Man Online Shares His Experiences of Mistreatment and Mismanagement in Auto Shops, Part 2 1:08:47

25d ago1:08:47

1:08:47

Jeff Compton and Metal Man Online from TikTok (Spencer Ellis) delve into challenges that young technicians face in the automotive industry. Metal Man Online shares his frustrations with communication barriers and mistreatment at his previous job, highlighting the necessity for understanding and adaptation to workplace dynamics. They also stress the…

1
4-Day Work-Weeks, Labor Rates, and Parts Pricing in the Auto Repair Industry with Chris Cotton 1:23:27

30d ago1:23:27

1:23:27

In this episode, Jimmy Purdy is joined by Chris Cotton, a recognized expert in auto shop coaching. Chris talks about the intricacies of automotive parts pricing, revealing how list prices often mislead customers. Jimmy and Chris also discuss the transformative impact of raising labor rates on profitability, stressing how many shops undervalue their…

1
TikTok Mechanic Metal Man Online Talks Challenges and Triumphs in the Shop, Part 1 1:01:23

1M ago1:01:23

1:01:23

Jeff Compton is joined by Metal Man Online (Spencer Ellis) from TikTok, who shares his journey as a mechanic. Metal Man discusses the challenges of inconsistent pay and the pressures of engine rebuilds in a high-demand environment. Jeff expresses concern over content creators relying on platforms like TikTok for income and highlights the expenses o…

1
Building Trust Through Community Service with John Eppstein 52:11

1M ago52:11

52:11

Jimmy Purdy talks with John Eppstein, a seasoned automotive business owner. John discusses the importance of promoting community service to build trust and attract support. He also shares his journey of expanding John's Automotive Care from one shop to multiple locations, emphasizing the need for tailored marketing strategies. Lastly, John underlin…

1
Why are ASE Certifications Important? With Oscar Gomez, Part 2 58:21

1M ago58:21

58:21

Jeff Compton and Oscar Gomez discuss the value of ASE Certifications and explain how they help technicians identify their specialties and weaknesses, thereby improving through training and learning from failures. They discuss the challenges in the automotive industry, including the misdiagnosis of car issues due to rushing and the need for patience…

1
Customer Trust and Honesty in the Auto Repair Industry with Oscar Gomez, Part 1 1:06:40

2M ago1:06:40

1:06:40

Jeff Compton is joined by Oscar Gomez, who shares his concerns as a shop owner dealing with the complexities of maximizing profits while maintaining vehicle safety. Jeff discusses a frustrating encounter with a customer who questioned necessary repairs, emphasizing the importance of thorough assessments to prevent dissatisfaction. Oscar highlights …

1
From Fungi to DVI: Communication Techniques in Nature and Workplaces 1:08:03

2M ago1:08:03

1:08:03

Today on The Gearbox Podcast, Jimmy Purdy and Greg Buckley kick things off differently than normal; they talk about the underground world of tree and fungi communication. Yep. Shifting gears, they discuss the mental health benefits of psychedelics and mindfulness practices and how those things can affect repair shop morale. Greg shares his insights…

1
Zeb Beard on Welding Skills and Diagnosing Nissan Air Conditioning Issues, Part 2 1:05:15

2M ago1:05:15

1:05:15

Jeff Compton is joined by Zeb Beard to discuss crucial aspects of vehicle repair and shop management efficiency. Zeb emphasizes the importance of training technicians well and ensuring everything is set up for them to work efficiently, including pay and housing arrangements. Jeff and Zeb delve into the challenges of diagnosing air conditioning issu…

1
Does Social Media Really Help Auto Repair Shops? Travis May and Jimmy discuss 1:07:56

2M ago1:07:56

1:07:56

In this episode, Jimmy Purdy and Travis May highlight social media's growing importance for attracting customers and increasing business visibility. They discuss the benefits of collaboration among competing shops rather than cutthroat competition, emphasizing the need for mutual support in addressing industry challenges. Additionally, Travis share…

1
Overcoming Fuel Line Failures and Dodgy Aftermarket Parts with Zeb Beard, Part 2 1:00:07

2M ago1:00:07

1:00:07

In this episode, Jeff Compton welcomes Zeb Beard to discuss the challenges faced with aftermarket parts and customer relations. Zeb recounts the recurring issues he had with fuel lines and how the lack of accountability from the manufacturer left him out of pocket. He also emphasizes the importance of thoroughly researching potential customers and …

1
Job Satisfaction, Work Challenges, and Marketing Insights with Greg Rainville 1:09:46

2M ago1:09:46

1:09:46

In this episode, Jimmy Purdy and Greg Rainville emphasize the need for job satisfaction and a role change if not respected at work. Greg shares his experiences on the non-linear nature of progress in marketing strategies and the importance of adapting them to client needs. They also delve into Greg's travels across the country, encountering both mo…

1
Trust, Certification, and Auto Repair Industry Issues with Norm Gieselman from TikTok, Part 2 58:41

2M ago58:41

58:41

This week, it's part two of a conversation between Jeff Compton and Norm Gieselman from TikTok. Norm discusses the significance of building trust with customers through transparent inspections and visual evidence of necessary repairs. Jeff and Norm critique the quick lube industry's upselling practices and advocate for more value-based, comprehensi…

1
Mastering Customer Communication in Auto Repair with David Boyd 1:05:00

2M ago1:05:00

1:05:00

In this episode, Jimmy Purdy sits down with David Boyd to cover effective communication in the automotive industry. David emphasizes the importance of consistent and genuine customer interactions, highlighting how call coaching can significantly improve service quality. They also explore the challenges of balancing customer expectations with diagno…

1
Norm Gieselman from TikTok on Strategies for Efficiency and Customer Service in Automotive Repair, Part 1 53:42

2M ago53:42

53:42

In this episode, Jeff Compton is joined by Norm Gieselman, known as the "Mechanic of the Stars" on TikTok. Norm and Jeff have a conversation about the complexities of managing a car repair business, emphasizing the importance of prioritizing customer needs through effective intake questions. Norm also shares his experiences with resource constraint…

1
Navigating Hiring Challenges in the Automotive Industry with Jay from Teamtailor 32:36

3M ago32:36

32:36

In this episode, Jimmy Purdy is joined by Jay from Teamtailor, who delves into the challenges of hiring technicians in the automotive industry. Jay shares his insights on the significance of employer branding and how showcasing a company's culture and values can attract the right talent. Together, they discuss the importance of authenticity in cont…

1
Why Licensing and Lobbying is Important for Technicians with Greg Buckley 1:24:11

3M ago1:24:11

1:24:11

In this episode, Jeff Compton welcomes Greg Buckley to discuss technicians' role in transportation. Greg shares the importance of licensing for technicians to ensure a clear career path and differentiate skilled professionals from untrained ones. They also delve into the significance of industry events for networking and knowledge exchange, sharing…

1
Understanding Vehicle Diagnostics, Burnout, and Repair Anxiety with Eric Merchant 44:55

3M ago44:55

44:55

In this episode, Jimmy Purdy and Eric Merchant discuss the critical need for taking breaks and sabbaticals to avoid burnout, emphasizing the clarity it brought to his business approach. Jimmy and Eric also delve into the importance of accurate vehicle diagnostics, sharing a story where a misdiagnosed fuel filter was mistaken for a transmission issu…

1
The Impact of Wait Times and Digital Inspections on Shop Productivity with Christopher Johnson, Part 2 53:24

3M ago53:24

53:24

In this episode, Jeff and Christopher pick up where they left off and discuss the benefits of digital vehicle inspection (DVI) for reducing customer wait times and minimizing technician frustration. Christopher also shares how the podcast has positively impacted his outlook and relationship with his manager. Additionally, the conversation explores …

1
Managing Time, Costs, and Quality in the Automotive Industry with Nick Valentine and Travis Smith 55:05

3M ago55:05

55:05

In this episode, Jimmy Purdy is joined by guests Nick Valentine and Travis Smith. Nick and Travis discuss the joy and challenges of using and potentially breaking their equipment, emphasizing the importance of gaining trust from customers through personal experience. They tackle the issue of managing client expectations, detailing how they balance …

1
Pricing Challenges and Efficiency in the Auto Repair Industry with Christopher Johnson, Part 1 51:54

3M ago51:54

51:54

In this episode, Jeff Compton is joined by Christopher Johnson, who talks about the complex challenges of pricing and efficiency in the automotive repair business. Christopher shares his experiences with demanding repairs, such as fixing harness issues in caravans and managing intermittent faults in Chrysler vehicles. Jeff discusses the physical to…

1
Balancing Pricing and Customer Experience in Auto Repair with Steven Fafel 40:37

3M ago40:37

40:37

In this episode, Jimmy Purdy is joined by Steven Fafel, and they discuss the complexities of modern marketing. Steven emphasizes the critical role of online scheduling in streamlining customer experiences. Jimmy shares the importance of adjusting prices based on customer feedback to enhance service quality. They also delve into the significance of …

1
Bridging Gaps Between Technicians and Owners for Better Communication with Andrew Fischer, Part 2 1:01:12

3M ago1:01:12

1:01:12

In this episode, Jeff Compton wraps up his time with Andrew Fischer. They discuss the challenges and opportunities within the automotive repair industry. Jeff acknowledges the importance of technicians advocating for better career opportunities while Andrew emphasizes the need for shops to provide value through training and honest conversations wit…

1
Social Media Management and Mental Health in the Auto Industry with Parker Branch 36:09

4M ago36:09

36:09

Is social media important in the automotive industry? In this episode, Jimmy Purdy and Parker Branch, share insights on maintaining a positive shop culture amid employee turnover. Parker emphasizes proactive engagement with employees to retain talented staff, including regular performance evaluations and open discussions. Additionally, they delve i…

1
Mentorship, Accountability, and Personal Growth with Andrew Fischer, Part 1 43:16

4M ago43:16

43:16

Today Andrew Fischer shares what shaped his career path, including family health issues and rebellious teenage years. Jeff and Andrew discuss coping mechanisms and how important accountability is in overcoming personal struggles. Andrew also highlights his journey from feeling burnt out at a GM dealership to finding renewed motivation at the Super …

1
Overcoming the Doubters and Building Dreams with Josh Flat 45:12

4M ago45:12

45:12

In this episode, Jimmy Purdy is joined by Josh Flat, owner of Flat Out Automotive in Sally County, West Jordan, Utah. Josh talks about the motivation he receives from a friend's doubts, sparking his journey to business ownership. Jimmy and Josh also discuss the importance of raising rates and building client relationships, providing insights into m…

1
Expert Advice for Technicians on Business, Tools, and Personal Life Balance with David Carrol, Part 2 1:03:25

4M ago1:03:25

1:03:25

In this episode, Jeff Compton continues his discussion with David Carrol, diving into the pressures faced by automotive technicians to obsess over their work. David emphasizes the unrealistic expectation for technicians to diagnose issues perfectly every time, advocating instead for a healthy work-life balance. Additionally, they discuss the frustr…

1
Gilbert Khoshaba's Path to Owning Four Auto Shops by Age 45 34:41

4M ago34:41

34:41

In this episode, Jimmy Purdy and guest Gilbert Khoshaba discuss how attending ASD transformed his customer interactions and business growth. He shares the challenges of transitioning from an employee to a business owner, setting ambitious goals like expanding to four shops by age 45. They explore the struggles and opportunities in marketing, unders…

1
David Carrol on Transparency, Diagnostic Fees, and Building Customer Relationships in Auto Repair, Part 1 1:00:32

4M ago1:00:32

1:00:32

Jeff Compton and David Carrol discuss Ford's improvements in labor coverage for warranty claims and highlight the necessity of diagnostic fees for maintaining a transparent and sustainable business. Jeff emphasizes the importance of using proper parts and dealing with the frustrations of balancing cost and quality for customers. They also stress th…

1
How to Build Customer Trust in the Auto Repair Industry with Jessa Boyd and Tilly Corser 1:12:06

4M ago1:12:06

1:12:06

In this episode, Jimmy Purdy welcomes Jessa Boyd and Tilly Corser from George's Friendly Auto Service in Lincoln, CA. Jessa shares her experience of classes not aligning with her goals, emphasizing the value of researching instructors and reaching out to experienced individuals. The trio also talk through the ethical considerations of offering free…

1
The New Era of Automotive Diagnostics with Codey Taggart, Part 2 46:17

4M ago46:17

46:17

In this episode, Jeff Compton and Codey Taggart wrap up their conversation. Codey shares his journey from mobile car repairs to opening his own shop. Codey emphasizes the importance of having competent diagnostic technicians to maintain a shop's reputation and success. Jeff and Codey discuss the need to portray automotive technicians as clean-cut p…

1
Effective Marketing and Customer Care in the Automotive Repair Industry with Dave Krukowski 1:36:36

4M ago1:36:36

1:36:36

In this episode, Jimmy Purdy and Dave Krukowski discuss ways to navigate the complexities of marketing and customer retention in the automotive industry. Dave talks about the effectiveness and challenges of direct mail and retention marketing, emphasizing the necessity of regular service reminders. Together, they talk about the issues surrounding c…

1
Mechanic Retention and Industry Struggles with Codey Taggart, Part 1 1:13:34

5M ago1:13:34

1:13:34

In this episode, Jeff Compton is joined by Codey Taggart, who sheds light on the challenges within the automotive repair industry. Codey discusses the impact of mechanics' attitudes on job satisfaction and retention in shops. He shares his observations on seasoned mechanics feeling stuck due to limited options and the negative influence of cost-cut…

1
Lessons on Leadership and Efficiency in Auto Repair Shops with Scott Pelava 1:14:11

5M ago1:14:11

1:14:11

In this episode, Jimmy Purdy welcomes Scott Pelava, a seasoned shop owner and community figure, on The Gearbox podcast. The conversation dives deep into the real challenges and personal costs of owning and operating an automotive repair shop. Scott shares his early struggles transitioning from technician to owner, highlighting the steep learning cu…

1
Navigating Complex Car Issues and Customer Expectations with Chris Higgins, Part 2 55:45

5M ago55:45

55:45

In this episode of The Jaded Mechanic Podcast, Jeff Compton brings back Chris Higgins for part 2 of their conversation! Chris shares his experience transitioning from dealership to independent mechanic work, highlighting both the challenges he faced and what he learned because of them. Jeff emphasizes the importance of ethical practices and custome…

1
Repair Shop Growth in the Age of Electric Vehicles and Advanced Diagnostics with Dan Thieken 1:09:13

5M ago1:09:13

1:09:13

In this episode, Jimmy Purdy and Dan Thieken discuss the complexities of managing and growing an automotive repair shop. Dan shares his experiences and challenges with business ownership, stating the importance of appropriate pricing and capital management. Jimmy discusses the evolutionary journey of his auto shop, highlighting his strategic shift …

1
The Importance of Communication in a Auto Repair Career with Chris Higgins, Part 1 50:14

5M ago50:14

50:14

In this episode, Jeff Compton welcomes Chris Higgins, a seasoned automotive technician with extensive dealership and independent shop experience. Chris highlights the crucial role of clear communication in automotive repair environments, particularly how it affects customer satisfaction and service efficiency. He also shares his journey from workin…

1
Managing Customer Expectations in Auto Repairs with Jeff Compton, Part 2 59:31

5M ago59:31

59:31

In this episode of The Gearbox Podcast, Jimmy Purdy explores the intricacies of running an auto repair shop with veteran mechanic Jeff Compton. Jeff underlines the importance of setting clear boundaries between technicians and customers to maintain the focus required for quality repairs. Jimmy reflects on transitioning his shop from transmission sp…

1
Vehicle Fires and the Race Against Time in Mechanics with Chris Rainville, Part 2 54:26

5M ago54:26

54:26

In this episode, Jeff Compton engages in an enlightening conversation with Chris Rainville, a seasoned auto mechanic transitioning to marine mechanics. Chris opens up about the pressures of the automotive trade, highlighting personal anecdotes of on-the-job mishaps and the subsequent valuable lessons learned from those incidents. Reflecting on fina…

1
The Ripple Effect of Leadership in Auto Repair with Jeff Compton from The Jaded Mechanic Podcast, Part 1 1:04:16

5M ago1:04:16

1:04:16

In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Jeff Compton to dive into the intrinsic challenges and dynamics of automotive business leadership. Together they explore the delicate balance of team involvement in decision-making, with Jimmy emphasizing the significance of not springing new processes on employees unexpectedly. …

1
Navigating Wrong Parts, Changing Industry Dynamics, and Workplace Pranks with Chris Rainville, Part 1 1:48:05

5M ago1:48:05

1:48:05

On this engaging episode, Jeff Compton welcomes Chris Rainville to the show. Chris recounts his struggles with acquiring the right automotive parts and the interpersonal challenges presented by difficult parts staff. He even shares a light-hearted but competitive parking space rivalry at work. Meanwhile, they both reflect on their experiences with …

1
Charging Fairly for Diagnostics and Repairs with Austin Goodlett 1:21:05

6M ago1:21:05

1:21:05

Today, Jimmy Purdy sits down with Austin Goodlett, a two-year veteran shop owner who candidly shares the hurdles of entrepreneurship in the auto repair industry. Austin stresses the critical nature of understanding business numbers and the complex dynamic of valuing one's services while navigating the owner's multifaceted role that spans from techn…

1
Overcoming Gender Bias in Auto Repair with Lynn Kittie 1:22:23

6M ago1:22:23

1:22:23

In this episode, Jeff Compton welcomes Lynn Kittie, an experienced technician, to discuss vehicle repair and the reality of being a female mechanic in a male-dominated field. Throughout their conversation, Lynn shares her ambition to join the Ministry of Transportation of Ontario, underscoring her drive for safety and compliance. They also tackle t…

1
Business Breakups to Growth and New Beginnings with Nate Winston 52:12

6M ago52:12

52:12

On this episode of The Gearbox Podcast, Jimmy Purdy invites auto repair shop owner Nate Winston, who shares his experiences and future ambitions in the automotive industry. Nate recounts his decision to branch out on his own after a partnership fallout, underscoring the importance of vision alignment and work ethic in business collaborations. As th…

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