The Jaded Mechanic podcast

#Careers #Lifestyle #Business #Auto #MRSM Productions #Jeff Compton

27:29

Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

The Jaded Mechanic Podcast

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My name is Jeff, and I'd like to welcome you on a journey of reflection and insight into the tolls and triumphs of a career in automotive repair. After more than 20 years of skinned knuckles and tool debt, I want to share my perspective and hear other people's thoughts about our industry. So pour yourself a strong coffee or grab a cold Canadian beer and get ready for some great conversation.

104 επεισόδια

The Jaded Mechanic Podcast

updated πριν 5 μέρες

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104 επεισόδια

#Careers #Lifestyle #Business #Auto #MRSM Productions #Jeff Compton

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The Jaded Mechanic Podcast

1
Joshua Taylor Says The Repair Industry Has a Leadership and Accountability Problem 1:27:48

πριν 5 μέρες1:27:48

1:27:48

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business. He and Jeff also discuss the disconnect between pay and job satisfaction, uncovering that care, empathy, and validation are often more significant than financial compensation. They also uncover the alarming mental health statistics within the automotive industry. 00:00 NADA Conference Insights 07:50 "Lack of Technician-Focused Tech Solutions" 12:24 "Technician Shortage and Dealership Challenges" 20:48 Comeback Strategy in Auto Shops 23:14 Work Order Communication Challenges 27:16 Raising Accountability Standards 36:13 Unicorn Productivity: Unrealistic Shop Standards 38:21 "Maximizing Team Potential Gradually" 44:31 "Ownership in Decision-Making" 52:49 Technicians' Pay Vs. Job Satisfaction 54:52 Parts Counter Frustration 01:01:30 Persistent Communication on Equipment Damage 01:06:39 High Demand for Skilled Workers 01:11:17 Seeking Validation: A Men's Issue 01:20:41 "Beyond Pay: Valuing Technicians" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

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Keith Perkins Gets Mad Daily At How Shops Are Ran 1:50:19

πριν 12 μέρες1:50:19

1:50:19

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Today, Jeff is joined by Keith Perkins from L1 Training and Diagnostics. Keith gets fired up about investing in your own skills and tools to succeed in the automotive repair industry. They both comment on issues with flat rate systems and how they can negatively impact the teamwork culture within a shop. Additionally, Keith shares his journey of starting L1 as a mobile diagnostic and programming service, emphasizing the need for proper diagnostic processes and the challenges faced with aftermarket parts. 00:00 "Finally Got Keith on the Podcast!" 06:21 "High Crime and Prison Density" 13:00 Christian Brothers Franchise Challenges 18:15 Invest in Self-Toolkit Development 21:46 "Flat Rate Industry Frustrations" 27:09 Quick and Dirty Car Repairs 35:46 Engine Troubleshooting Steps 39:16 "Basic Diagnostics: Data Scans First" 46:26 Admiring Unique Perspectives 49:46 "Intense Training Experience Reflected" 54:04 Faulty PCM Causes Car Malfunction 01:02:10 Hiring Tension Among Technicians 01:07:31 Hourly vs. Flat Rate Talent Debate 01:10:02 Winning Arguments with Confidence 01:13:43 "Frustration with Unanswered Questions" 01:21:44 Employee Benefits and Compensation Issues 01:23:41 Industry Challenges and Perseverance 01:32:15 "Impact of Time on Flat Rate Work" 01:35:45 Car Part Procurement Challenges 01:39:47 Holistic Approach in Auto Repair Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

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Challenges vs Rewards in Mobile Diagnostics | Sean Tipping 1:13:40

πριν 19 μέρες1:13:40

1:13:40

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by fellow podcaster Sean Tipping. Sean talks about his journey in the automotive industry and how he got to where he is today. He highlights the challenges and rewards of working on complex automotive diagnostics, such as parasitic draws and network-related issues. Sean also addresses the balancing act of time management and discusses his decision to take a break from podcasting. 00:00 Simplifying Concepts for Teaching 05:54 Industry Engagement and Mobile Shift 15:37 "Call Sean for Network Issues" 16:57 Parasitic Draw Challenges in Auto Repair 25:43 Therapeutic Reflections in Business Interviews 28:32 Taking a Break from Routine 35:57 Revealing Industry Secrets to Laymen 40:16 Finding Career Fulfillment 45:51 "Mobile Diagnostics Challenges" 47:56 Car Repair Value Debate 55:08 Diagnostic Challenges in Car Repairs 59:09 Tiered Diagnostic Pricing System 01:04:41 Faulty Scan Tool Misleads Diagnosis 01:11:02 "Podcast Promotion and Gratitude" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

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Remember Monster Garage? Tom of Big Dog Custom Diesel Says That Show Changed His Life 1:15:06

πριν 26 μέρες1:15:06

1:15:06

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode of The Jaded Mechanic, Jeff Compton chats with Tom from Big Dog Custom Diesel. Tom remembers his appearance on Monster Garage and how that kickstarted his career transition from working at a Ford dealership to starting his shop. He and Jeff also cover the struggles of running a business, especially on finding quality staff and managing business finances. 09:13 "Reconnecting Over Hot Dog Cart" 12:09 Trailer Upgrades and Requirements 19:49 "Overcoming Financial Struggles" 24:16 Experience vs. Theory: Importance 28:29 "Prioritizing Expensive Repairs" 33:57 North Carolina Store Transformation 41:36 Challenging, Self-Inflicted Positivity 45:47 Efficient Work Strategy Debate 47:44 Old School Toolbox Enthusiast 57:10 Weird Industry Perception of Discounts 01:00:02 Vehicle Brake and Rotor Issues 01:05:34 Striving for Excellence 01:09:25 "Tekmetric's Impressive Features" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

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Zach Cypert | Why Does Everyone Get So Upset Online? 1:23:44

πριν 5 weeks1:23:44

1:23:44

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode of The Jaded Mechanic podcast, Jeff Compton is joined by Zach Cypert from L1 Diagnostics. Today, he and Jeff talk about the outrageous things people say in popular Facebook groups, and share stories about misdiagnosed or improperly repaired jobs. 00:00 Journey to Automotive Shop Career 08:03 Pro Tech Program Experience 13:53 Shop Communication and Inspection Practices 16:47 Diagnostic Charges Misunderstood 24:06 Efficient Roadside Auto Service Solutions 32:12 Workplace Frustration and Unpaid Labor 37:39 Complaints and Profitability Concerns 38:28 Documenting Job Duties and Expectations 48:20 Avoiding Online Drama 52:09 Cost Assessment in Business Decision-Making 57:30 Comprehensive Vehicle Inspection Process 01:02:36 Dealership Encounter: PCM Update Challenge 01:07:39 Auto Repair and Diagnostics Offer 01:10:20 Truck Fuel Efficiency Insight 01:17:41 Cautious Communication and Humility Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

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Drac From TikTok (Eric Pierce) | Stories and Struggles 2:10:45

πριν 6 weeks2:10:45

2:10:45

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff welcomes Eric Pierce AKA Drac from TikTok. Eric shares his journey through the dealership, highlighting his challenges with management and the lack of adequate compensation, despite the high door rate. He also talks about the physical toll of the job after his motorcycle accident, which led to pursuing a different role with Lime Scooters. 00:00 TikTok Algorithm and Life Updates 11:10 Tech Apprenticeship Shift 31:46 Refusing Service: A Mechanic's Stand 35:01 Commission for Service Advisors, Not Techs 52:09 Unmotivated Employee Struggles to Learn 56:39 Teeth Misalignment and Workshop Support 01:05:12 Neglected Car Battery Causes Issues 01:23:09 Easier Work Than Auto Mechanic 01:27:11 Career Reflections: The Grind Culture 01:44:01 Misunderstandings, Not Ripoffs, in Auto Repairs 01:53:07 Government Mandates on Vehicle Efficiency 01:58:31 "Online Dogpiling Concerns" 02:06:18 Technicians, Not Malicious, Often Exploited Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

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Is the Future Scary Or Exciting? | Mickey Leech with Schumacher Electric 1:13:04

πριν 7 weeks1:13:04

1:13:04

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Mickey Leech is the CEO of Schumacher Electric. Today, he and Jeff talk about the EV battery charging market, other industry technological advancements, and how to grow within today's industry. They also discuss how to support and equip young technicians with tools, training, and care, to help the industry over the next few decades. 05:50 Tech Evolution: Overcoming Information Barriers 13:23 Innovative Wireless Charging Solution 18:26 Shift in Appreciation for Loud Cars 25:39 Vintage Schumacher Battery Charger Nostalgia 30:51 Tech Life: Untold Stories 32:45 Embrace New Technology in Business 37:04 "Dealership vs. Independent Shop Dynamics" 46:11 Flexible Work Schedules for Technicians 47:46 Collaborative Workplace Success Strategies 57:05 Seniority Doesn't Equal Leadership 01:01:53 Seniority vs. Skill in Trades 01:04:11 Investing in Employee Tool Development 01:09:29 Excited to Connect at Future SEMA Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

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If You Feel Handcuffed To Your Job, Murray Voth Is Here To Help 1:26:23

πριν 8 weeks1:26:23

1:26:23

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Murray Voth from RPM Training chats with Jeff. Murray starts with what he called "emotional discounting" at repair shops, and how the industry needs to shift from this. He also discusses shop owners' challenges when they feel "handcuffed" to their businesses and explores ways to strike a balance between working in the industry and strategizing for its growth. 00:00 Business Coaching & Consulting Expansion 08:01 "Benefits of Online Coaching" 12:13 "Business Evaluation and Consultancy Insights" 18:30 Bypassing Front Desk for Control 25:30 Behind-the-scenes Business Strategy 30:25 Delegation and Succession Planning 33:16 Business Closure Due to Owner Retirements 41:28 Car Ownership Financial Struggles 45:36 Understanding Personal and Professional Values 48:55 Overlooked Auto Maintenance Education 55:44 Choosing Quality Over Cost 58:49 Learning Technical Skills Hands-On 01:04:08 Streamlined Service Through Effective Communication Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

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Lester Kovacs from Dorman Products | The Repair Industry Needs Better Communication 1:21:37

πριν 9 weeks1:21:37

1:21:37

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Lester Kovacs is from Dorman Products. Today, he and Jeff discuss the challenges faced by Dorman in obtaining feedback from technicians about defective parts and why they need better communication from the industry. Jeff reflects on the reputation of aftermarket parts and that he's seen Dorman make improvements in that area. Lester also shares what's next for Dorman as they think about the future and the EV market. 00:00 Success in Diesel and Auto Parts 10:14 First Job in Automotive Industry 11:33 Innovative Product Development Role 19:05 Optimizing Automotive Part Reliability 23:06 Technician Ingenuity and Collaboration 31:01 Remanufacturing Enhancements via Failure Analysis 36:01 Communication Gaps in Auto Services 40:09 Tech Training: Progress and Challenges 44:22 Window Regulator Redesign Challenges 48:32 Expanding Beyond Light Duty Fleet 53:10 Tech Issues Render Cars Obsolete 01:01:42 Improving Dealer-Customer Collaboration 01:03:49 Tech Struggles with RF Hub Shortage 01:11:29 Aftermarket Solutions for EV Failures 01:16:41 Constructive Feedback Over Negativity Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

1
Big Iron Doctor from TikTok Talks About Issues in the Heavy Equipment Industry 1:24:03

πριν 10 weeks1:24:03

1:24:03

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Today's guest is Josiah Meiring, the Big Iron Doctor on TikTok. Josiah talks about the issues in the heavy equipment servicing industry, particularly how technicians are severely underpaid. He talks about when he worked at a John Deere dealership and why he left to be a mechanic, saying his diagnostic skills needed to improve. Josiah also shares advice on starting a business, saying it's really important to have proper training and certification. 00:00 Pipeline Equipment Experience 08:33 Working in Extreme Heat: Strategies 11:28 Pipeline Mechanic Opportunity: Higher Pay 18:44 Freelance Mechanic's Journey 22:04 Curiosity and Learning Mindset 30:53 Helping in Hurricane Aftermath 36:39 "Navigating Bootleg Software Challenges" 40:37 Understanding System Technology Reluctance 44:22 Applied Failure Analysis Explained 50:12 Exorbitant Repair Quotes Dispute 54:24 Equipment Maintenance: Big vs. Small Contractors 01:02:51 Minimum Tech Education Demand 01:07:51 Lack of Industry Standard Certification 01:12:56 Not a Truck Mechanic 01:14:19 Complex Truck Systems Challenges 01:19:43 Celebrating Everyday Fixers Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

1
Mike Allen Says Ethics Need to Improve in Auto Repair 58:44

πριν 11 weeks58:44

58:44

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Mike Allen owns Carfix Auto Repair and Tires in Raleigh, NC. He's also the President of the Automotive Service and Tire Alliance of North Carolina. He just started a podcast of his own, too! Confessions of a Shop Owner with Mike Allen. Check it out here! Today, Jeff and Mike discuss how to treat employees well and learn from past leadership mistakes to start a thriving work environment. Mike also says that ongoing training and self-improvement are crucial for owners, technicians, and service advisors. 00:00 Training: One Size Doesn't Fit All 05:53 Streamlined Vehicle Inspection Process 09:04 Car Repair Estimate Process 11:34 Auto Repair Support for Complex Cases 15:01 Technicians Resist Changing Write-Up Process 18:09 Service Communication Issues 19:47 Diagnostic Decision: Cost vs. Certainty 25:09 Transparent Interview Process Benefits 27:16 Natural Leader's Journey 30:42 Generational Impact of IGO Expo 33:35 Expanding Perspectives through Dialogue 36:06 Commitment to Business Process 41:42 Disagreement on Shop Owner's Reputation 44:56 Changing Communication in Skilled Trades 46:45 Career Advice for Young Tradesperson 50:00 Balancing Growth and Workforce Priorities 53:08 "Top Technician in Industry" Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

1
Mark Elliot from TikTok on Good Diagnostic Techniques 1:09:47

πριν 12 weeks1:09:47

1:09:47

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Mark Elliot, a TikTok creator, joins Jeff Compton today. Mark discusses the importance of smaller, focused training sessions for effective learning, sharing his recent experience with a modern turbos diagnosis course. Jeff and Mark also talk about the challenges and benefits of finding dedicated trainers for the industry. 00:00 Transitioning from technician to business side discovered. 09:52 Unique approach leads to success and teaching. 13:22 Advocate for quality car repairs, and prioritize safety. 19:27 Scope learning curve is inefficient; test light suffices. 24:58 Instructors emphasize fundamentals before using lab scopes. 28:50 Indian immigrants employed at Winnipeg businesses. 35:13 Open collaboration and learning through equipment experimentation. 38:27 Understanding volt drop through practical insights. 43:15 Trainers prefer daytime courses; shops must adapt. 50:17 I have a secret shirt idea to share. 56:58 Made Inuit friends, tried raw caribou, recorded video. 58:09 Enthusiastic about experiencing Inuit culture and food. 01:04:48 Events promote learning and networking opportunities. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

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Tonnika Haynes talks Family, Business, and Auto Repair 1:02:54

πριν 13 weeks1:02:54

1:02:54

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Jeff Compton is joined by Tonnika Haynes, owner of Brown's Automotive in Chapel Hill, North Carolina. Tonnika talks about growing up in the family business and what it's like to now carry on her father's legacy. Jeff draws on his memories of his father's meticulous craftsmanship, touching on their work's legacy and personal impact. 00:00 Talk about ASTA 05:49 Not a speaker, rarely talked, encouraged otherwise. 09:24 Dad's craftsmanship was recognized years later, as an impactful legacy. 11:07 Projects took longer than planned, and extra effort was required. 15:24 Reflecting on memories with humor and family. 16:41 Inspired by helping others in the collision industry. 20:04 Became more prominent while he faded. 25:00 Unexpected discoveries about Jesus' side jobs. 27:17 Perseverance despite challenges, no quitting allowed. 32:00 Jordan oddly fixes car lights; doesn't understand cars. 35:46 Evaluate post-visit behavior; mostly well-behaved. 38:13 He wants a barndominium for his lifestyle. 39:44 Prefers Caravan customers to Viper owners. 43:37 Discusses discomfort with medical procedures and measurements. 46:42 Chat GTP's impact: resumes misleading, desire honest employees. 49:49 Young people struggle to clean thoroughly, frustratingly incomplete. 52:25 People still playing Pokémon at 21 years old. 57:21 Conferences show success is achievable with choices. 01:00:06 Please like, share, and auto-download podcast. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

1
Is AI and New Technology Good for Auto Repair? Sunil Patel and Kieran O'Brien 50:31

πριν 14 weeks50:31

50:31

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job, or help you hire. Touch HERE for more. Need to update your shop systems and software? Try Tekmetric HERE Sunil Patel is the founder of Tekmetric and Kieran O'Brien is the co-founder of Shop Genie In today's episode, Kieran emphasizes training service advisors to improve sales performance through enhanced communication and technology adoption. Sunil shares his journey from medicine to founding Tekmetric, explaining how modern digital tools like digital vehicle inspections (DVIs) can streamline operations. Jeff highlights the challenge of convincing older shop owners to adopt new technologies despite the clear benefits for efficiency and customer experience. 00:00 Physician switched careers to open repair shop. 05:14 Matt inspired my journey in business ownership. 08:10 Focus on customer service ensures business success. 10:37 DVI revolutionized customer-technician interactions; and enhanced efficiency. 14:34 TechMetric consolidates vendors, saving businesses money. 16:23 Shop Genie: Solving automotive scheduling with technology. 21:18 Sales skills are crucial for auto repair success. 23:21 Prioritize sales training for advisors over EVs. 28:55 Recall past recommendations; address at next appointment. 29:46 Long-term customers may opt for new cars. 32:41 Customer experience drives business success in 2024. 36:39 Technology trends impact all age groups. 40:04 Waiting affects efficiency; cultural fit varies significantly. 44:59 Maintain transparency without scaring customers away. 45:49 Old methods required; dealership knowledge outdated. Follow/Subscribe to the show on social media! TikTok - https://www.tiktok.com/@jeffcompton7 YouTube - https://www.youtube.com/@TheJadedMechanic Facebook - https://www.facebook.com/profile.php?id=100091347564232…

The Jaded Mechanic Podcast

1
Becky Witt Talks Technicians and Customer Communication 1:05:32

πριν 15 weeks1:05:32