Customer Retention and AI with the One & Only Joey Coleman

YES, BRAND with Hersh Rephun

This week, Hersh sits down with author, speaker, and customer retention expert Joey Coleman. They dive into the importance of customer and employee relationships. They discuss Joey's new book, his transition from law to business, and the impact of AI on business relationships.

In my Wall Street Journal #2 best selling book, Never Lose a Customer Again, I share strategies and tactics for turning one-time purchasers into lifelong customers - while dramatically increasing profits along the way. My Wall Street Journal #5 best selling book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement.

As a recognized expert in experience design and an award-winning speaker at national and international conferences, I specialize in creating unique, attention-grabbing experiences for customers and employees. I works with companies ranging from small VC-funded start-ups, to large Fortune 500s, with hundreds of mid-size businesses in between.

More about Joey here https://joeycoleman.com/

(0:00) Introduction and focus on customer and employee relationships (1:23) Introduction of guest Joey Coleman, author and customer retention expert (2:41) Discussion on Joey's new book "Never Lose an Employee Again" (8:55) Joey's transition from law to business and its impact on customer treatment (11:37) The importance of smooth transitions between different departments for customer experience (14:30) Connection between customer experience and retention (21:20) Typical projects for Joey Coleman: Speaking or Consulting (24:28) Potential impact of AI on business relationships (27:47) Joey's resolution for the next decade: Making his 50s his best decade yet (32:02) Joey Coleman's desire to live abroad for an extended period (33:06) Promoting the podcast: The importance of subscribing and leaving reviews