Labor in the Air: A Conversation With the President of the Association of Flight Attendants

The Skift Travel Podcast

For this special episode, Sarah Nelson, International President of the Association of Flight Attendants (AFA), sits down with Skift Editor-in-Chief Sarah Kopit to discuss critical issues shaping the aviation industry. From labor rights and union efforts to health, safety, and sustainability, Nelson provides candid insights into the challenges and opportunities facing aviation workers and their unions. She also highlights the changing workforce dynamics, especially with the influx of Gen Z talent, and reflects on the lessons learned from the pandemic.

Key Takeaways

Union Efforts at Delta Airlines: Despite past unsuccessful attempts to unionize Delta flight attendants, a growing pro-union sentiment among the public and a new wave of Gen Z workers are reinvigorating efforts. Nelson attributes Delta's introduction of boarding pay to union pressure, emphasizing how organizing benefits all workers.

Gen Z’s Impact on the Workforce: Nelson acknowledges the unique energy and collaborative spirit Gen Z brings to the workforce. While their focus on collective action is a strength, their lack of experience with aviation's past hardships presents a challenge in building urgency around labor issues.

Health and Safety Advocacy: The AFA has played a pivotal role in addressing workplace health and safety issues, including radiation exposure, disrupted circadian rhythms, and extreme cabin temperatures. Nelson emphasizes that these efforts not only protect employees but also enhance passenger experiences.

The Pandemic’s Lessons: The pandemic underscored the importance of swift, simple solutions and clear communication. Nelson credits the AFA's proactive approach to safety standards and the Payroll Support Program for helping the industry avoid massive layoffs and ensuring a smoother recovery.

Fighting Inequality in Aviation: Nelson highlights the problem of two-tiered employment systems, where regional airline workers often earn significantly less than their mainline counterparts despite performing similar work. She advocates for equal pay and improved working conditions to address attrition and ensure sustainability.

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