))
55. How the People of Your Business Make or Break Your Coffee Shop
Manage episode 438075278 series 3561793
Το περιεχόμενο παρέχεται από το The Collab Team. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον The Collab Team ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
SUMMARY:
In this episode of The Coffee Experts Club Podcast, we dive deep into one of the most critical aspects of running a successful coffee shop: people management. Join us as Ben and Drew, seasoned coffee shop operators, share their experiences and strategies on how to build, train, and retain a stellar team that aligns with your company’s ethos and culture.
With a combined experience of managing over 20 locations and more than 150 employees, our guests provide a wealth of knowledge on the complexities of hiring the right talent, developing effective training programs, and fostering a positive work environment. They emphasize that while the right people can elevate your business, the wrong hires can be a costly mistake.
Listeners will learn about the importance of structured training, the balance between experienced and inexperienced hires, and how to cultivate a workplace that attracts and retains enthusiastic employees. Whether you’re a coffee shop owner, manager, or aspiring entrepreneur, this episode offers valuable insights into mastering the art of people management in the coffee industry. Don’t miss it!
Minute by Minute:
0:00 Introduction and what people mean to your business
4:34 The hiring, onboarding and training process
15:24 The right experience level to target for your team
17:47 Interviews to determine energy
21:29 Do you really want all the people you manage to ascend?
26:47 How long do you wait before you cut somebody
56 επεισόδια
Μοίρασέ το
