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The Retail Revolution - Youssef Botros 7-8 Figure Special Series
Manage episode 437841521 series 3362931
Το περιεχόμενο παρέχεται από το Michelle Nedelec. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Michelle Nedelec ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Wondering how can enhancing customer experience lead to exponential growth in your retail business?
In this episode of 7-8 Figure Special Series I interviewed Youssef Botros.
Although Youssef didn’t initially have a clear idea of his future career, he always knew he was destined to make a positive impact on the world. Throughout his extensive career in retail, Youssef consistently excelled by developing a passion for training, self-development, and creating efficient systems to deliver consistent results in both sales and operations. His first significant opportunity to showcase these skills came when he was appointed General Manager for a WIND Mobile franchise. Over three years, he successfully opened seven locations, establishing one of the top franchise operations in Canada.
After building a thriving retail operation, Youssef decided to pivot and moved to Montreal to pursue a career in financial planning. However, fate had other plans. A chance encounter with his former boss led to a proposal to revolutionize the smartphone repair industry in Canada by reinventing the customer experience. Seizing the opportunity, Youssef joined Mobile Klinik Professional Smartphone Repair in May 2015 as Employee #1. During his tenure, he developed the company’s processes, in-store systems, and led the Training and Development department, supporting both new and existing stores.
In just six years, Youssef played a key role in expanding Mobile Klinik to over 90 locations, making it the largest and most trusted smartphone repair chain in Canada. In 2020, Telus acquired the business for $165 million, marking the pinnacle of Youssef’s career.
However, while Youssef was celebrating the success of Mobile Klinik, the COVID-19 pandemic presented significant challenges for many business owners around him. Witnessing these struggles, Youssef felt a strong desire to use his expertise to help others overcome obstacles and grow their businesses. This realization led him to establish GRND Consulting, a company dedicated to helping business owners scale their operations into multi-location brands by focusing on purpose, passion, and process.
Learn how to leverage customer experience to drive your retail brand forward. Check this out!
Show Links:
Youssef Botros on LinkedIn: https://www.linkedin.com/in/youssefbotros/
GRND Consulting Website: https://grndconsulting.ca/
Book a call with Michelle: https://go.appointmentcore.com/book/IcFD4cG
Join our Facebook group for business owners to get help or help other business owners!
The Business Ownership Group - Secrets to Scaling: https://www.facebook.com/groups/businessownershipsecretstoscaling
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