171. Getting Genuine Buy-in on Customer Service Expectations

Service Industry Success

Το περιεχόμενο παρέχεται από το Brian Harding. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Brian Harding ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

12d ago 14:07

MP3•Αρχική οθόνη επεισοδίου

Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do.

We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers.

But there are challenges with getting a team of people to truly take these things - not related to the technical work we do - as seriously as they do the things that highlight their expertise.

Today I’ll share one of my favorite ways to get real buy in on doing the things we must do well, and have nothing to do with the technical work we perform.

Check out Brian's new group: Business TIPS!

For less than $100 per month (with no commitment or contracts) you can ask Brian any question you have, and get an immediate answer, about how to improve your business, your growth, your team, your processes, or your profitability

Learn more at: http://www.joinbusinesstips.com

Get more at: https://www.serviceindustrysuccess.com

172 επεισόδια