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Do you roll the red carpet out for new patients?
Manage episode 438388401 series 3560564
Το περιεχόμενο παρέχεται από το Naren Arulrajah and Less Insurance Dependence. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Naren Arulrajah and Less Insurance Dependence ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
In this episode, Gary and Naren explore the critical importance of making new patients feel valued and welcomed from their very first interaction with your practice. With rising competition and the ongoing need to reduce dependence on PPO plans, it's more important than ever to "roll out the red carpet" for new patients. A key factor in this process is ensuring immediate availability for new patient appointments, ideally within a week of their initial call. If your practice fails to offer a timely appointment, there's a high likelihood that the potential patient will seek care elsewhere.
Effective scheduling plays a pivotal role in this. By utilizing new patient blocks in your schedule, you can ensure that these patients have access to appointments. It's recommended to start scheduling these blocks months in advance to avoid future booking conflicts. Your front desk team should be well-trained to handle calls from new patients, emphasizing the importance of offering timely appointments and prioritizing these new patient blocks.
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