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The Customer turned Global Head of Customer Support Operations ft. Natalie Beckerman
Manage episode 433947618 series 3556107
Το περιεχόμενο παρέχεται από το Kristi Faltorusso. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Kristi Faltorusso ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
She's So Suite is brought to you by Client Success. The easiest to use, fastest to implement software to reduce churn & increase customer revenue. Request a demo at https://www.clientsuccess.com/
Natalie Beckerman, Global Head of Customer Support Operations at IHG Hotel and Resorts joins me to share her dynamic career path filled with wild challenges, pivotal moments, and empowering leadership. She’ll offer insights into contrasting experiences with different leadership styles and the role of a leader in making her feel empowered to deliver results in seemingly impossible situations. Natalie also outlines her structured approach to assessing career moves and ensuring alignment with personal vision and values.
Timestamps
0:00 - Preview & Intro
2:40 - Obsession for Customer Success
9:05 - Power of positivity & leadership
13:00 - Contrasting leadership styles
22:46 - Instilling a customer-centric mindset
25:50 - Learning it is time to let go
29:20 - Empowering women
34:45 - Be strong, learn to say NO
41:55 - Control your journey
Connect with the guest:
Natalie Beckerman: https://www.linkedin.com/in/nataliedbeckerman1/
Connect with Kristi Faltorusso:
Website: https://www.kristifaltorusso.com/
LinkedIn: https://www.linkedin.com/in/kristiserrano/
Follow the Podcast
YouTube: https://www.youtube.com/playlist?list=PLvmKTIOWzy8e3kbzHr4f9VMr1oGfK5Qc_
Spotify: https://open.spotify.com/show/0Pf1SZMvfwvSJTA6WnpNjP
Apple Podcasts: https://podcasts.apple.com/us/podcast/shes-so-suite-podcast/id1730535499
To learn more about Wednesday Women check out their
Website: https://www.wednesdaywomen.org/
LinkedIn page: https://www.linkedin.com/company/wednesday-women/
Connect with the Show Producer:
Manali: https://www.linkedin.com/in/manalibhat/
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Keywords:
customer experience, mentoring for women, female leadership, c-suite women, future leaders, career advice, mentorship, networking, leadership roles, female executives, Oracle Applications Service Excellence, She's So Suite podcast
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About She's So Suite Podcast:
Embark on a journey with Kristi in each podcast episode as she engages in insightful conversations with accomplished women in the C-suite. Explore their unique stories, triumphs, challenges, dreams, and valuable advice that will inspire and empower you. Tune in for an enriching experience as Kristi delves into the depth of their professional journeys and brings you closer to the dynamic world of female leaders at the top.
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