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S8E10 - Aligning Customer Success with Business Goals ft. Dan Herd, VP of Success at Outreach
Manage episode 439801499 series 3571252
Το περιεχόμενο παρέχεται από το Sunil Neurgaonkar. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Sunil Neurgaonkar ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
In this episode of SaaS Sessions, we sit down with Dan Herd, VP of Customer Success at Outreach, one of the most popular sales engagement platforms.
We dive deep into how Outreach leverages a "Desired Business Outcomes" (DBO) framework to align customer success strategies with the business goals of their clients.
Dan also offers invaluable insights into driving adoption, improving customer retention, and maintaining a seamless handoff between sales and customer success teams.
Whether you're a SaaS leader, founder, or working in customer success, this episode provides practical strategies and best practices to help your customers succeed and ensure long-term growth for your company.
All this and more with Dan in this episode.
Connect with Dan on LinkedIn here - https://www.linkedin.com/in/dan-herd1/
Visit our website - https://saassessions.com/
Connect with me on LinkedIn - https://www.linkedin.com/in/sunilneurgaonkar/
Κεφάλαια
1. Introduction (00:00:00)
2. Dan Herd's Journey in SaaS (00:00:43)
3. Customer Success Strategies at Outreach (00:01:49)
4. Aligning Customer Success with Desired Business Outcomes (DBOs) (00:03:08)
5. Seamless Handover from Sales to Customer Success (00:04:28)
6. Tackling Adoption Challenges (00:06:35)
7. Measuring Customer Success and Health (00:12:18)
8. Sharing Best Practices and Thought Leadership (00:16:26)
9. Feedback Loop and Continuous Improvement (00:19:04)
10. Outreach University and Customer Education (00:20:05)
11. Lightning Round (00:22:08)
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