Professional Communication Training podcast

#Professional #Communication #Skills #Training #Power #Phrases #Podcasting Education #Dan OConnor

33:58

In this episode, we delve into the concept of being "qualified" in the workplace, examining who gets labeled as such, who doesn't, and the underlying reasons. We explore "competency checking"—the practice of scrutinizing individuals' abilities—and how it disproportionately affects underrepresented groups, often going unnoticed or unchallenged. Our discussion aims to redefine qualifications in a fair, equitable, and actionable manner. Our guest, Shari Dunn , is an accomplished journalist, former attorney, news anchor, CEO, university professor, and sought-after speaker. She has been recognized as Executive of the Year and a Woman of Influence, with her work appearing in Fortune Magazine, The Wall Street Journal, Ad Age, and more. Her new book, Qualified: How Competency Checking and Race Collide at Work , unpacks what it truly means to be deserving and capable—and why systemic barriers, not personal deficits, are often the real problem. Her insights challenge the narratives that hold so many of us back and offer practical solutions for building a more equitable future. Together, we can build workplaces and communities that don’t just reflect the world we live in, but the one we want to create. A world where being qualified is about recognizing the talent and potential that’s been overlooked for far too long. It’s not just about getting a seat at the table—it’s about building an entirely new table, one designed with space for all of us. Connect with Our Guest Shari Dunn Website& Book - Qualified: https://thesharidunn.com LI: https://www.linkedin.com/today/author/sharidunn TikTok: https://www.tiktok.com/@thesharidunn Related Podcast Episodes: How To Build Emotionally Mature Leaders with Dr. Christie Smith | 272 Holding It Together: Women As America's Safety Net with Jessica Calarco | 215 How To Defy Expectations with Dr. Sunita Sah | 271 Share the Love: If you found this episode insightful, please share it with a friend, tag us on social media, and leave a review on your favorite podcast platform! 🔗 Subscribe & Review: Apple Podcasts | Spotify | Amazon Music…

Professional Communication Training

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Professional communication skills training made easy by expert communication trainer Dan O'Connor. Learn danger phrases, power phrases, communication tactics, and effective communication skills you can use immediately to polish your image, be more persuasive, deliver superior customer service, and sound like a CEO. Communicate with confidence, clarity, power, and finesse with the help of this professional communication training podcast.

26 επεισόδια

Professional Communication Training

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updated πριν 10 χρόνια

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26 επεισόδια

#Professional #Communication #Skills #Training #Power #Phrases #Podcasting Education #Dan OConnor

Tous les épisodes

1
Danger Phrase: Don't Worry | Professional Communication Skills Training Podcast with Dan O'Connor 3:37

πριν 10 years3:37

3:37

Go to Dan's site: http://www.danoconnortraining.com Get all his videos: http://store.danoconnortraining.com Enroll in Dan's course: http://www.onlinecommunicationtraining.com/tour Facebook: http://www.facebook.com/communicationtraining Twitter: http://www.twitter.com/evslayer Blog:http://www.danoconnortraining.com/blog Linked-In http://www.linkedin.com/company/power-diversity Pintrest: http://www.pinterest.com/danoconnortrain/ Google+: https://plus.google.com/100199916299031606704 Communication Skills Training Videos: Effective communication skills training videos brought to you by Dan O'Connor. Learn English listening skills, business communication skills, how to read body language, body language techniques, English communication skills for the telephone, how to deal with difficult people at work, how to manage horrible bosses, power phrases for work, danger phrases for work, body language secrets, professional telephone skills, job interview skills, English customer service skills, how to avoid giving terrible customer service, customer service training and more. Our online communication skills training classes, communication training workshops, and communication skills training webinars can be enjoyed live or online anywhere in the world. In this online communication training episode, you'll learn about the danger phrase, "Don't Worry!" Keep in touch with expert communication trainer Dan O'Connor:http://www.facebook.com/communicationtraining http://www.youtube.com/powerdiversity http://www.onlinecommunicationtraining.com http://www.powerdiversity.com http://www.twitter.com/EVSlayer Are you looking for a communication trainer for communication workshops or online communication training classes? Call 877-570-1573 to learn how to bring our communication training workshops and seminars to your organization. communication training, communication skills, communication, Effective communication skills training videos, Dan O'Connor, English listening skills, how to read body language, body language techniques, english communication skills for the telephone, how to deal with difficult people at work, how to manage horrible bosses, power phrases for work, danger phrases for work, body language secrets, professional telephone skills, job interview skills, English customer service skills, how to avoid giving terrible customer service, customer service training videos, online communication skills training classes, communication training workshops, communication skills training, online communication training video, how to deliver bad news to a customer, power phrases for work, improve communication skills at work, improve professional communication skills, effective communication skills training videos, communication expert, motivational keynote speaker, Dan O'Connor, English customer service skills, English communication skills…

1
Men & Women Body Language at work--You've got to SIDLE UP, WOMEN! 3:29

πριν 14 years3:29

3:29

In today's professional communication training podcast, expert communication trainer Dan O'Connor teaches you body language techniques designed for effective communication between the sexes at work. Would you like to open up the lines of communication with the opposite sex? Don't forget about body language. For more, go to http://www.powerdiversity.com and for online communication training by Dan, go to http://www.onlinecommunicationtraining.com and of course don't miss Dan's YouTube videos at https://www.youtube.com/user/PowerDiversity…

1
"What's wrong with you?" You can increase your communication power in 3 minutes 2:19

πριν 14 years2:19

2:19

What if you could increase your communication effectiveness in just minutes a day? With our Danger and Power Phrases now you can! Learn what phrases are sabotaging your success, and what phrases add power and punch to your message--all in just minutes a day.

1
Your Danger Phrase for the Day: "Honestly" SAY THIS-NOT THAT! 2:29

πριν 14 years2:29

2:29

Are you unwittingly sabotaging your communication success? It only takes one word to ruin your entire message, which is why Dan gives you Danger phrases to avoid and Power phrases to use when working in a professional environment. Communication training can be fun, effective, and free. You can be a better communicator in about 2 minutes! For more communication training, visit http://www.powerdiversity.com…

1
Danger Phrase/Power Phrase of the Day: "Why didn't you tell me?" Increase your communication power in less than 3 minutes! 2:32

πριν 14 years2:32

2:32

How would you like to increase your communication power in less than 3 minutes? Check out our professional communication tactics podcast where you'll learn power phrases, danger phrases, and communication tactics to help you dramatically transform your communication image and get instant results. Today's Danger Phrase is, "Why didn't you tell me?" Find out why this is a danger phrase, and what you should be saying instead, in today's lesson. For more free communication resources, go to http://www.powerdiversity.com.…

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Supreme Court Nominee Elena Kagan's EXCELLENT Communication Adventure! 3:49

πριν 15 years3:49

3:49

In last week's supreme court confirmation hearings, Elena Kagan implemented one of my favorite communication strategies: She stayed on message using the broken record, didn't take the bait, and didn't engage. Regardless of your views of Elena Kagan, her use of these tools was masterful, and you too can--and should--use them in high-risk communication situations. Listen to today's podcast to find out how. For more, go to http://www.powerdiversity.com.…

1
The Trick to Giving Compliments--The RIght Way 3:03

πριν 15 years3:03

3:03

Here's your professional communication tactic for the day: When giving a compliment--whether at work or at home--remember that we compliment people, not things, and that compliments almost always have the word "you" in them. Check out today's podcast to learn how to correctly give a compliment, which activates the right side of the brain of the person receiving the compliment, and positions you as a more powerful, polished, savvy communicator. For more, stop by http://www.powerdiversity.com.…

1
Establish The PEC to Gain the Professional Advantage 4:30

πριν 15 years4:30

4:30

Make dealing with clients so much easier, while you out-perform your customer service competition--just by employing this one simple professional communication tactic--the Personal Emotional Connection. For more, visit http://www.powerdiversity.com

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The 4-Step Process for Dealing with THE BLAMER 7:17

πριν 15 years7:17

7:17

THE BLAME GAME In every organization, there will be customers who want to blame someone else for their troubles. Who’s actually to blame for the problem is totally irrelevant. If you are in customer service and have to deal with the Blamer, remember that your role with them is to be the scapegoat, and your mission is to serve them by telling them whatever they need to hear so they can get un-stuck, and you can move along to the next customer while feeling good about the experience you had with the Blamer. The reason feeling good is so important is because everything you do is infused with the consciousness with which you do it. After work is over, you’ll go home and be with the most important people in your life, and how you treat them will be affected by how you treated your customers throughout the day. There are four bottom line things a Blamer is looking for (apart from something free, which is not going to happen in the following scenario) to keep their egos intact: They want someone to validate their story They want someone to take responsibility They want to know “what you’re going to do about it,” They want to know it won’t happen again The professional’s number-one goal is to give the customers what they want. This can be challenging when you’re dealing with difficult and demanding customers, especially if you know the story they’re telling you isn’t true. For example, let’s say a customer’s utilities have been cut off, and that person is upset, claiming he or she never got the bill. The savvy professional can achieve the goal of giving the customer what they want, while maintaining their professional demeanor, and keeping their ego in tact all at the same time, simply by using the passive voice, and a simple 4-step process: 1) Acknowledge the possibility that it happened as the customer says it happened. For example: “It certainly is possible that a mistake was made.” or “I understand sometimes things don’t show up in the mail.” Now their ego has been validated, (even though you didn’t say a mistake was made) and they’ll be ready for you to... 2) Take responsibility. For example: “But you’re in luck...my name’s Dan, and regardless of what happened to get us here, (notice you’re “with” the customer) you’ve found the right person. I’m the one who can help you with this.” Now they feel confident in your abilities, know you’re with them, and are ready to hear you... 3) Take corrective action. For example: “What we can do now is get this last bill paid, which will bring the account current.” And now that you’re in the process of “fixing” the problem... 4) Suggest preventative action. For example: “In the future, if it’s the 5th of the month, and you still haven’t received a bill, just come down or call us, and we’ll be able to help you take care of your monthly balance so that this never happens again.” Of course, many customers will struggle and squirm a bit before getting un-stuck, and when they do, remember that you are totally in control of the situation, and don’t take the bait. Simply use the broken record, and keep repeating steps 3 and 4 until the customer realizes that you are going to stand your ground, and maintain your professional demeanor. It’s easy and more effective as long as you use strategies rather than just winging it. When we have strategies such as this one to help us deal with demanding or difficult customers, we will enjoy a more stress-free day at work, and be more present and positive with those we love--after work. For more, visit http://www.powerdiversity.com…

1
Learn to Dance and Communicate--In All Situations! 2:10

πριν 15 years2:10

2:10

Watch the masterful moves of the Master Communicator, as he teaches you--IN JUST 60 SECONDS--how to dance to any tune and respond to any person. If this video podcast doesn't cause you to shake your booty as you learn three dance moves you can do to ANY MUSIC--AND 4 magic communication phrases you can use in any situation--just email Dan and ask him to hang up his tap shoes.... The Secret Dance of Love will help you with your terpsichorean AND communication challenges. Share this video podcast with your friends so you can all dance the night away, while regaling your dance partners with witty conversation. You can't beat it with a stick. For more, go to http://www.powerdiversity.com.…

1
How to Handle a Cry-Baby at Work 5:32

πριν 15 years5:32

5:32

Is there someone at work who uses crying as a defense mechanism, or a way to avoid assertive communication? Be ready the next time. In this professional communication training podcast, you will learn a simple six-step process that will help you effectively deal with a crier, and deliver your message with clarity, power, professionalism, and finesse. For more, stop by http://www.powerdiversity.com.…

1
One Magic Phrase That Instantly Defuses Emotionally Charged or Difficult Customers 3:27

πριν 15 years3:27

3:27

If you deal with emotionally charged or difficult people at work, you need power phrases to help you navigate through those difficult professional communication situations. Power phrases such as the one in today's professional communication training podcast helps you immediately increase your communication power, deal with difficult people, and communicate with confidence, power and finesse. For more, stop by http://www.powerdiversity.com.…

1
The 4-Step "Disengage to Stop the Rage" Process 7:02

πριν 15 years7:02

7:02

There's a reason why Zebras don't get ulcers. Their brains stop releasing stress hormones as soon as the stress factor is gone (according to Robert Zapolsky, author of Why Zebras Don't Get Ulcers). Our brains, however, keep releasing stress hormones and toxic chemicals long after the stress factor has left us. This is why we need a systematic approach to "disengaging" from stressful people and situations. This 4-step process is the best I have found. Remember to get the accompanying quick-reference card in our customer resources section of the library at http://www.powerdiversity.com.…

1
The One Interview Question Every Job-Seeker Must Ask Every time 3:26

πριν 15 years3:26

3:26

Above all else, your professional communication skills will land or lose you the job you seek. This is why the first thing you do while seeking a job is hone your interviewing skills. Access to effective professional communication training has never been easier. In today's communication training podcast, Dan gives you the one question (and the number-one question) that anyone who's looking for a job must ask in the interview. Increase your chances of landing that job by listening to this quick and powerful podcast. For more, visit http://www.powerdiversity.com.…

1
The 3-Step Feel, Felt, Found 13:41

πριν 15 years13:41