Listening & Observing: A Key to Success in Product Management

Product Voices

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2M ago 26:53

MP3•Αρχική οθόνη επεισοδίου

In this episode, we discuss the vital skills of listening and observing and how these can lead to success in product management. Guest Monika Murugesan, a seasoned product executive, advisor, mentor, and guest lecturer at Northwestern University, shares practical tips are shared for enhancing these skills, leading to informed decision-making and successful product development.

Κεφάλαια

1. Listening & Observing: A Key to Success in Product Management (00:00:00)

2. Introduction and Overview (00:00:39)

3. The Importance of Listening and Observing (00:01:33)

4. Introducing Guest Speaker Monica Morgason (00:02:04)

5. Setting the Stage: Listening and Observing as a Product Manager (00:02:35)

6. Evolving Skill Sets in Product Management (00:03:01)

7. Practical Techniques for Listening and Observing (00:04:17)

8. Being Intentional with Listening and Observing (00:04:47)

9. Self-Reflection on Customer Interviews (00:05:09)

10. Being Mindful While Observing Customers (00:06:26)

11. Importance of Observing Customer Activities (00:06:54)

12. Listening and Observing vs. Empathy (00:07:53)

13. Empathy's Role in Product Management (00:08:41)

14. Engaging Customers for On-Site Visits (00:11:34)

15. Challenges with Gathering Feedback (00:19:05)

16. Building Confidence through Communication (00:20:46)

17. Balancing Tactical and Strategic Requests (00:22:11)

18. Embracing a Growth Mindset (00:22:40)

19. Five Steps for Effective Customer Interaction (00:24:39)

20. Using Data to Influence Stakeholders (00:25:28)

95 επεισόδια

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