EP: 218 Alyssa Briggs w/ Any Hour Group - Building the Ultimate Call Center Workforce

HVAC Success Secrets: Revealed

Το περιεχόμενο παρέχεται από το Thaddeus Tondu & Evan Hoffman, Thaddeus Tondu, and Evan Hoffman. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Thaddeus Tondu & Evan Hoffman, Thaddeus Tondu, and Evan Hoffman ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

2M ago 19:03

MP3•Αρχική οθόνη επεισοδίου

Live from the Any Hour Group, we were joined by Alyssa Briggs, one of the many key players that make Any Hour a success. Tune in to hear Alyssa's journey from CSR to CCR Manager and the transformative role of specialized roles in customer service.

Here are 3 key takeaways:

1. Embrace Technology and Specialization: As your business grows, leveraging technology and creating specialized roles play pivotal roles in enhancing efficiency and customer service.

2. Invest in Training: Committing to regular and diverse training modes boosts team confidence and competence, paving the way for innovative problem-solving and growth.

3. Focus on People: Prioritizing employee morale and interdepartmental support improves workplace culture and drives profitability through enhanced service delivery.

This was a great conversation about your customer’s first point of contact, so you don’t want to miss it.

Find Alyssa
Website: https://anyhourservices.com/
Join Our Group: https://www.facebook.com/groups/hvacrevealed
Presented By On Purpose Media: https://www.onpurposemedia.ca/
For HVAC Internet Marketing reach out to us at info@onpurposemedia.ca or 888-428-0662

Sponsored By:
Chirp: https://chiirp.com/hssr
Elite Call: elitecall.net
On Purpose Media: https://www.onpurposemedia.ca/

205 επεισόδια

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