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Humility, Speed, and Personalization with Blaze Pizza CEO Beto Guajardo
Manage episode 442937974 series 2930439
Το περιεχόμενο παρέχεται από το Ovation. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Ovation ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
You could argue that there's no one more experienced in leading fast-casual restaurants than today's guest, Beto Guajardo. Beto is the President & CEO of Blaze Pizza and has held leadership roles at Starbucks, Levi Strauss, and Schlotzsky’s. We were excited to tap into his extensive insights on this episode!
In this episode, Zack and Beto discuss:
- Why humility is key to delivering exceptional hospitality from the top down
- How Blaze Pizza is innovating with guest customization, both in-store and at home
- The critical role of speed and personalization in fast-casual dining
- The power of online reviews and how they influence business success
- Blaze Pizza's global expansion and maintaining consistent guest experiences across locations
We hope you enjoy this episode filled with valuable insights on leadership and hospitality in the fast-casual industry.
Thanks, Beto!
Κεφάλαια
1. Leadership and Guest Experience in Restaurants (00:00:00)
2. Creating a Personalized Guest Experience (00:04:47)
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