))
5-Steps to Transitioning Your CS Team to Drive Revenue
Manage episode 441365786 series 3598254
Το περιεχόμενο παρέχεται από το CS RevSpeak. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον CS RevSpeak ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Episode Guest: Guy Galon, CS Executive Advisor
LinkedIn Profile | The CSCycle
In this episode of CS RevSpeak, Angeline welcomes Guy Galon, Customer Success Executive Advisor and Founder of CSCycle, to discuss the increasingly prominent role of revenue in Customer Success. Guy shares his perspective on the delicate balance between driving revenue and maintaining the trusted advisor status that CS teams are known for. Together, they explore the challenges of transitioning a CS team to carry a revenue quota, the importance of aligning with sales teams, and how to develop the right skill sets for success. Guy offers practical advice on how to enable CS teams to contribute to revenue growth without compromising customer relationships, including the key steps CS leaders should take to prepare their teams for this shift. Tune in to gain valuable insights on making your CS team a powerful driver of both customer satisfaction and revenue.
Key Topics:
- Balancing revenue goals with maintaining strong customer relationships
- Strategies for transitioning CS teams to a quota-carrying model
- Aligning Customer Success with Sales for unified revenue goals
- Developing the necessary skills and mindset for revenue-driven CS teams
Subscribe to CS RevSpeak!
If you found today’s episode valuable, make sure to subscribe on your favorite podcast platform so you never miss an episode. We’d love to hear your thoughts—leave a review and let us know how we’re doing!
Connect with Us:
- Join the Conversation: Customer Success Leaders Hub on LinkedIn
- Subscribe to Our Newsletter: Stay updated with the latest strategies for revenue-driven Customer Success. Sign up here.
- Follow Angeline: Get more insights and tips on LinkedIn. Follow Angeline on LinkedIn.
- Book a 1:1 Coaching Session: Ready to transform your CS team? Book a call with Angeline.
- Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
6 επεισόδια
Μοίρασέ το
