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Driving Revenue Accountability in Cross-Functional Teams
Manage episode 444066429 series 3598254
Το περιεχόμενο παρέχεται από το CS RevSpeak. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον CS RevSpeak ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Episode Guest: Bob Mathers, Revenue Coach & Consultant
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In this episode of CS RevSpeak, Angeline sits down with Bob Mathers, a seasoned revenue coach and consultant, to dive deep into the challenges of leading a revenue-centric Customer Success team. Bob shares his thoughts on why customer success leaders often bear the brunt of retention failures, even as other departments continue to hit their targets. He also discusses the need for cross-functional alignment, the importance of making customer success everyone’s responsibility, and how to build collaborative relationships across departments like sales, marketing, and product to drive revenue growth. If you're looking for practical advice on how to drive cross-functional collaboration, this episode is packed with actionable insights to help you tackle the toughest challenges.
Key Topics:
- Rallying the company towards customer centricity and revenue accountability
- The role the Product, Sales, and Marketing teams play in retention and growth
- Aligning compensation structures to support cross-functional collaboration and revenue accountability
- Breaking down silos between departments to create a unified approach to customer success and revenue generation
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- Join the Conversation: Customer Success Leaders Hub on LinkedIn
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- Visit Our Website: Explore more resources and insights. CS RevSpeak
Until next time, keep driving success and speaking the language of revenue!
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