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How to grow with client retention with Hemant Varshney
Manage episode 366552758 series 2977729
Το περιεχόμενο παρέχεται από το Karin Conroy. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Karin Conroy ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
In this episode, Hemant Varshney joins me to discuss client retention; what it is, why it’s important, and tips to help you create an environment that fosters a growing client relationship.
For over 14 years, Hemant has played a pivotal role in all aspects of digital marketing. Starting out as a media manager, he continued on to become a consultant, Head of Growth, and executive at a hyper-growth agency, managing a team of 30+. Outside of work, Hemant loves to travel and has been to more than 45 countries (and counting).
Hemant gives listeners actionable tips on:
- [2:00] Why client retention is important
- [4:30] The different categories for retention
- [6:45] Being open and available to receiving feedback
- [8:40] The client retention processes Hemant has in place
- [12:30] Signs a client isn’t a good fit
- [15:30] Prioritizing client and team communication
- [19:20] Getting to know clients on a personal level
- [22:15] Building out your client experience
- [24:25] Creating systems for feedback
- [26:15] Hemant’s book recommendation
- [30:05] One key takeaway to implement right away
Resources mentioned in this episode:
Connect with Hemant here:
- www.instagram.com/digicom.io
- www.twitter.com/digicom_io
- https://www.linkedin.com/in/hvarshney/
- www.Digicom.io
Connect with me
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