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Episode 184 - Managing Workflow and Scheduling in High-Volume Auto Shops With Dan Vasquez and Jacob Wierengo
Manage episode 442768072 series 3438797
Το περιεχόμενο παρέχεται από το David Roman & Lucas Underwood, David Roman, and Lucas Underwood. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον David Roman & Lucas Underwood, David Roman, and Lucas Underwood ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
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In this episode, Lucas and David host a conversation with Dan Vasquez and Jacob Wierengo, focusing on the challenges of managing auto repair shops as they increase in revenue and car count. David and Jacob share their experiences with parts estimation, stressing the importance of verifying past job records to avoid costly mistakes. They also get into efficient workflow and scheduling strategies, highlighting the utility of "canned jobs" and dynamic job dispatching to streamline operations and increase average repair orders.
00:00 Scheduling issues for technician appointments affect planning.
03:28 Overwhelmed staff due to constant client interruptions.
09:11 Needs more substantial work, faster turnaround times.
10:12 Auto ops scheduling conflict due to hour misalignment.
13:11 Struggling to manage chaotic shop schedule.
18:06 Spreadsheet review determines weekly appointment goals.
19:43 Appointments scheduled without inspection lead to uncertainty.
24:24 Overall target is displayed for each job.
27:57 Dan explains his old-school work organization method.
29:30 Managing workflow, redistributing tasks to maintain efficiency.
32:36 Wish for adjustable queue position during transfer.
36:33 Busy mornings checking in cars for steps.
40:48 Uses separate chat rooms for technicians' parts requests.
44:37 Pulling past services saves time on estimates.
47:51 Can jobs help manage California shop supplies.
48:45 Torque to yield complicates Euro vehicle repairs.
52:13 Listener upset over episode; hosts clowning around
56:19 Grateful for Aaron Stokes' help with video.
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