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Episode 180 - Navigating Customer Expectations and Employee Performance With The Founder of Datadyne Joshua Hemmerling
Manage episode 437686729 series 3438797
Το περιεχόμενο παρέχεται από το David Roman & Lucas Underwood, David Roman, and Lucas Underwood. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον David Roman & Lucas Underwood, David Roman, and Lucas Underwood ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
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In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Joshua discusses the importance of setting customer expectations to manage productivity and avoid issues. David shares his struggle with employee performance and praises a laid-back employee who handles problems effectively. Lucas explores new approaches to compensating advisors based on performance without tying it directly to financial bonuses.
00:00 Managing work and handling family responsibilities.
05:30 Company does not reciprocate employees' loyalty.
15:23 Teaching tool for dynamic learning through dashboard.
20:59 Transparent pricing, no commission, genuine service commitment.
26:28 Misunderstood message leads to awkward realization.
29:57 Difficulty replacing faulty fuel door actuator in car.
35:48 Peter uses pattern recognition and deductive reasoning.
41:12 Studio extends gameplay by creating artificial difficulty.
46:19 Challenging maintenance process for Cadillac engine.
51:38 Experienced machinist reflects on skill progression.
58:08 Setting expectations for time zones to avoid issues.
59:30 Efficiency and speed are top priorities.
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