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The Auto Repair Focus Podcast brings you the latest news, topics, interviews and discussion from around the UK aftermarket. Brought to you by experts and industry enthusiasts, in conjunction with autorepairfocus.com
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Service industry business expert Brian Harding draws upon his many years of experience to share insights, strategies, tactics, and ideas to help business owners in service industries (like contractors, home and auto repair services, IT providers, CPAs, and B2B businesses) overcome challenges in their businesses. Brian takes on a wide range of topics small business owners face with growth, delegating, customers, employees, and processes, as well as the internal struggles and fears small busin ...
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It’s painful to have an employee we are on the fence about. The decision we make about whether or not to keep them impacts a wide range or areas. And there are serious consequences to getting this right or wrong Tune in and I’ll share my only two criteria for deciding if a person should be on our team. Check out Brian's new group: Business TIPS! Fo…
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Gaining true understanding of what our customers really want, not just what they need, can be hard – especially in the beginning. Then, once we do know what they truly want, getting our team to focus on the actions that deliver that experience is a whole new challenge. In this episode, I talk about a way to confirm what our customers really care ab…
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Signs of economic weakness are now consistently showing up. This is going to require many of us to make difficult decisions, especially about the kinds of revenue we are going to focus on. This week, I’m going to share a story of a company who did this wrong in my opinion as an illustration for all of us of what not to do. Check out Brian's new gro…
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The root cause of many problems we have with employees is not about how well they execute or perform their daily tasks It’s more often about them taking responsibility for seeing through a desired outcome. Tune in and I’ll explain how I think we often address this incorrectly as well as how we solved this problem in my own company. Check out Brian'…
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Knowing what a "successful" meeting looks like is hard for people who don't have a history of holding or participating in meetings they would consider worth the investment. In this episode, I cover three items that will contribute to having meetings that result in willing participation, as well as active problem diagnosis and solving. If you're not…
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Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make. Getting it right can make a massive positive impact on our business. And when we don’t see meaningful results from training, it can cause tremendous frustration. In this 6-part series – of which this is part six – I’m sha…
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Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make. Getting it right can make a massive positive impact on our business. And when we don’t see meaningful results from training, it can cause tremendous frustration. In this 6-part series – of which this is part five – I’m sh…
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Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make. Getting it right can make a massive positive impact on our business. And when we don’t see meaningful results from training, it can cause tremendous frustration. In this 6-part series – of which this is part four – I’m sh…
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continue reading
Training is crucial for performance, improvement, and consistency. It’s also one of the most expensive investments we will make. Getting it right can make a massive positive impact on our business. And when we don’t see meaningful results from training, it can cause tremendous frustration. In this 6-part series – of which this is part three – I’m s…
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continue reading
Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make. Getting it right can make a massive positive impact on our business. And when we don’t see meaningful results from training, it can cause tremendous frustration. In this 6-part series – of which this is part two – I’m sh…
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continue reading
Training is crucial for performance, improvement, and cohesiveness. It’s also one of the most expensive investments we will make. Getting it right can make a massive positive impact on our business. And when we don’t see meaningful results from training, it can cause tremendous frustrations. In this 6-part series, I’m going to share the guidelines …
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Recently I was at a bowling alley for a very large business networking event. The owner of that bowling alley perfectly demonstrated the clarity and understanding of his customers that is hard for many of us to attain. Tune in and I’ll share why this is a great example for all of us to follow. Check out Brian's new group: Business TIPS! For less th…
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Many industries have noticed demand softening over the last several months. So it might seem silly to be talking about hiring. But could this be a good time to look for people who would be a better fit in certain roles? Tune in and I'll explain what I mean! Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment…
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You can’t build a sizable company alone. You need capable leaders to help you reach goals, meet expectations, improve, and address issues. But not all the people we promote or hire to leadership roles succeed. Today, I share why I they most often fail, and how we can prevent that failure. Check out Brian's new group: Business TIPS! For less than $1…
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Anyone who has read a business book since 1992 knows that we need to document how we do things – for a wide variety of good reasons. But how many procedures is the right amount for your company? Tune in and I’ll share some things I’ve learned with you. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or c…
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The importance of the next generation for the aftermarket
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Phil Curry speaks to East Coast College's Matthew Yeldham and Tia Marsh about apprentices, the important role they have to play in the aftermarket, the difficulties and challenges they can face - especially for young female technicians, and what garages need to understand when considering the next generation.…
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It could be said that our success and fate will largely be determined by how well we manage our customer relationships. So how can we get better at this? Tune in and I’ll share some ideas that worked for us. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you …
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If you’re going to have employees, eventually there will be conflict between them. How should we address, resolve, and reduce the frequency of those distractions? Stay tuned and I’ll share some tips that worked for me. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any qu…
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Many hours can be seemingly wasted trying to drive home the same point, over and over again. It can be frustrating and maddening for us – especially when the problem persists, whether it be days or weeks later, or just a few hours. Why do we have problems with things that we know we’ve covered in depth before? More importantly, how do we overcome t…
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Sometimes it’s harder to get genuine buy in on customer service expectations than getting buy in on expectations with the technical work we do. We talk about how we must do this or that thing because it’s critical to providing the experience we want for our valued customers. But there are challenges with getting a team of people to truly take these…
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Dan writes in and asks “How can I ensure my business is scalable?” While there are many ways to answer this, I’m going to focus on the 3 things that I think were the biggest reasons our business scaled so fast and so well. Tune in to hear what they are! Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or …
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By default, we want it all. All the time… All the money… The comfort, simplicity, and ease… And especially all the growth! But, there are many periods of time in which we must choose what we really want because aiming for everything will result in us getting none of the things. This week, I’ll cover three critical examples Check out Brian's new gro…
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As the UK Garage and Bodyshop Event 2024 approaches, Auto Repair Focus Editor Phil Curry gives you the lowdown on what to expect from the show, and speaks with Event Director Joanne Knowles to find out more about why garage owners and technicians should be attending...Από τον Auto Repair Focus Podcast
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We need to put good managers, leaders, and decision-makers in place to build a business that doesn’t require us to oversee every import decision, or drive every critical behavior. But how do we teach people we put into leadership roles to do well at the things we will ask of them. In this episode, I share a simple, three-step process that is a fund…
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As entrepreneurs and business leaders, we are much more likely to have massive concerns of failure than we are to huge amounts of confidence that our success will exceed our wildest dreams. For me, there was one moment that I knew that was exactly what was going to happen for us and our company. Tune in and I’ll tell you about that moment and how i…
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April was Stress Awareness Month. However, we can find ourselves suffering from stress at any time of the year, so how can we recognise it, and what tips and help are available to help mitigate its effects? Phil Curry speaks with Nishi Pankhania, a Life Coach at automotive industry charity Ben, to find out more...…
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As talent availability is beginning to open up a little bit, it’s time to start thinking about how we will go get - and keep – the talented employees that will help us succeed. Tune in to see what has worked for me and those I help. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can as…
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We all want more efficiency. But it can be so elusive! This week I’ll explain what I think the obstacles are, and then stay tuned to hear what I did to gain real efficiency after struggling for way too long. Check out Brian's new group: Business TIPS! For less than $100 per month (with no commitment or contracts) you can ask Brian any question you …
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A listener, named Chris wrote me and asked “What are effective methods for conducting competitor analysis?” Tune in and you’ll hear my answer Check out Brian's new group - where for less than $100 per month (with no commitment or contracts) you can ask any question you have about how to improve your business, your growth, your team, your processes,…
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It’s been hard to stay on top of wage increases and employee expectations the last few years. Knowing when to grant wage increases and when to say no has been challenging. Talented employees are hard to find… And… There is a finite amount we can spend on wages and still be profitable. It can be frustrating. Very frustrating. Here’s a case study on …
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Promoting a supervisor is an amazing time. It’s can really be exciting. And, sometimes, there is also a steep learning curve – which is not so awesome for everyone. Luckily many of the problems we are likely to face are predictable and avoidable. Tune in and I’ll share some common problems to get out in front of when promoting a new manager or supe…
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One of the most common questions I hear when people find out what I do for a living is “How can we develop a stronger company culture?" Tune in and I’ll share how I typically answer. To try Brian's group meetings - where you can ask any question you have about improving your business, your growth, your team, your processes, or your profitability - …
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How did I make sure I was focused on the parts of my customers’ journey I thought could make the most impact on sales, retention, and word-of-mouth advertising? I competed against the “Solution Box”. What is the solution box? Tune in to find out! To try Brian's group meetings - where you can ask any question you have about improving your business, …
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You know your company is great. And you want potential customers and referral sources to know too. But it’s not easy to put your greatness into words. Why is that? More importantly, how do we overcome it? Tune in and I’ll tell you what worked for me. To try Brian's group meetings - where you can ask any question you have about improving your busine…
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In this episode, Auto Repair Focus Editor Phil Curry speaks with Mark Field, Chief Executive of the IAAF, about the MOT, and whether garages should need to educate drivers on its importance...Από τον Auto Repair Focus Podcast
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It’s almost impossible to articulate how hard our lives are when we don’t understand our clients. And, once we truly understand customers, and potential customers, our lives are profoundly easier in ways that are unimaginable before we have that clarity. Tune in to hear how we can gain the understanding that makes everything fall into place. To try…
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In this new podcast episode, Phil Curry speaks to Frank Harvey, Head of Member Services at the Independent Garage Association, about the MOT, its future, and whether it really is safe...Από τον Auto Repair Focus Podcast
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This week we are going to talk about quitting – or rather not quitting. I share a couple of statistics about podcasting that will blow your mind, and then of course we’ll talk about how that relates to you and your business. Tune in to see what I mean! Join Brian's lowest cost, lowest time commitment group to get immediate help with the growth chal…
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Everyone knows we need to get our processes and procedures documented and in place. But there is a lot of confusion around this topic, from general understanding to specific applications In this episode, I hope to clarify a few things that hold us back. Get more at: https://www.serviceindustrysuccess.com…
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Like you, I’ve seen, worked with – and for – some great bosses. I’ve also seen, worked with, and for, some that taught me about the kind of leader I don’t want to be. Of course, there are several key distinctions between the two. Today we’ll cover one that stands out to me, and which I can cite real-life benefits from paying particular attention to…
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No doubt there are several reasons business leaders and owners are held back from growing their teams and companies. Today I’m going to talk about the critical reason that, mechanically, may be the most restrictive. Tune in to hear what I mean. To attend Brian's upcoming training, titled: The Secret to Getting Employees to Care Again A simple, step…
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We spend the vast majority of our lives reporting to someone: parents, teachers, bosses, and even spouses. But, when you grow your company, you no longer have that person to make you do the things that must be done. Our commitment, engagement, and performance levels become self-directed. When that happens… Well… Results may vary. Tune in and I'll s…
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Most business leaders and business owners feel like they spend a ridiculous amount of their time repeating the same things over and over. Simultaneously, those same business owners and leaders feel like they are not making progress on the embarrassing and costly problems and mistakes that consistently hamper progress. Today we’ll dive in to the top…
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For many, a major project ahead is getting processes and procedures in place and documented. This can be a daunting task. Today, I hope to make the work of documenting your processes and procedures a whole lot easier. Get more at: https://www.serviceindustrysuccess.comΑπό τον Brian Harding
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One day you are going to want to tell your success story. Today, I’m going to share something I did which made remembering, appreciating, and telling my story a lot easier. And if you also do this, I promise your future self will thank you for it. Tune in to see what it is. Get more at: https://www.serviceindustrysuccess.com…
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Training is expensive. So for the investment in wages, revenue we give up to hold the meetings, and our own energy and effort put into preparation, we surely want to see a reasonable ROI. But many business owners and leaders feel discouraged by what they perceive to be a lack of performance and behavioral changes after making these investments in t…
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Next to religion (AKA the bible) and sales, there are perhaps more books written about leadership than any other topic. But what is leadership? Tune in and I’ll tell you how I define it. Get more at: https://www.serviceindustrysuccess.comΑπό τον Brian Harding
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You are crushing it. Yes you. Often, we can get overwhelmed and fatigued and forget just exactly how we are crushing it. Tune in and I’ll tell you how I know you are making more progress than your peers. Get more at: https://www.serviceindustrysuccess.comΑπό τον Brian Harding
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There is a trend we can all clearly see of large investment groups buying smaller service companies. What is this going to mean for you? Tune in and I’ll tell you what I think. Get more at: https://www.serviceindustrysuccess.comΑπό τον Brian Harding
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We all know that hope is not an effective strategy. Nonetheless, occasionally, we will find ourselves in a situation where it turns out we’ve been relying on hope more than objective truth. So how can we tell if the outcome we want is likely or just a hope or a wish? Tune in and I’ll share the test I use. Get more at: https://www.serviceindustrysuc…
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