194: The patients are not all right: Unpacking the quality crisis with The Joint Commission's Dr. David Baker

Radio Advisory

We've all seen headlines about decreasing quality in U.S. healthcare. In an industry battling with workforce shortages, rising health needs, missed prevention, workplace violence, and rising healthcare needs, it's no wonder quality is falling and adverse events are rising. The fact is: in 2024, the patients are not all right.

In this episode, host Rachel (Rae) Woods talks with Advisory Board equity expert Darby Sullivan about the state of clinical quality. Following that, we hear from Dr. David Baker, Executive Vice President for Healthcare Quality Evaluation and Improvement at The Joint Commission, to discuss why patient quality is declining and what the industry can do to improve it. In the conversation, they discuss how we define and measure clinical quality, what leaders can do to improve outcomes, and more.

Links:

• The Joint Commission
• How to tackle the 4 root causes of stagnating clinical quality
• 4 ways to 'fire-proof' your quality efforts
• Is clinical quality declining? A look at the data — and what you can do.

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A transcript of this episode as well as more information and resources can be found on radioadvisory.advisory.com.