Compassionate Care in General Practice: Insights from those serving the Homeless

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IN THIS EPISODE: Are we fulfilling the rights of our homeless patients?
Munir Adam has a conversation with Keith and Carla who work at a GP Practice that treats homeless patients. They share their experiences, insights, and suggestions for how each of us, wherever our practice is based, can provide a better service for this vulnerable group.

Dealing with homeless patients forms the start of a mini-series dealing with groups of patients to whom the inverse care law applies. Though much is outside our control, there are things we CAN do to provide them with better care.

SPECIAL THANKS to our guest speakers:
Keith McDonald, GP, The Dr Hickey Surgery - Caring for the homeless
Carla Boreland, Advanced Nurse Practitioner, Homeless Healthcare.
USEFUL LINKS:

• https://helpbristolshomeless.org/
• https://groundswell.org.uk/what-we-do/homeless-health-peer-advocacy/
• https://groundswell.org.uk/wp-content/uploads/2022/05/Hospital-Homeless-pathway-teams-directory.pdf
• https://passage.org.uk/contact-us/our-centres-and-opening-times/
• https://www.connection-at-stmartins.org.uk/
• https://www.turning-point.co.uk/
• https://www.turning-point.co.uk/services/daws
• https://www.mungos.org/contact-us/#:~:text=For%20general%20enquiries%2C%20please%20call,email%20within%20two%20working%20days.

SEASON 2 is produced by the PCUK Team in partnership with Integrated Care Support Services supporting practices and ICBs with Projects, Training, Resourcing and back-office support. (www.integratedcaresupport.com)

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DISCLAIMER: This podcast is aimed at specified categories of clinical staff working in the UK, and the content provided is both time and location specific. The aim is to ensure information is accurate, up-to-date and comprehensive, but this is not guaranteed. Hosts, other contributors, and the organisations they represent do not accept liability for any actions, consequences or effects that result, directly or indirectly from the information provided.
Specifically, this podcast is NOT intended for use by the general public or patients and must not be used as a substitute for seeking appropriate medical or any other advice. Views expressed are the opinion of the speakers, is general advice only and should not be used as a substitute for seeking advice from a specialist. Healthcare professionals accessing information must use their own professional judgement, and accept full responsibility when interpreting the information and deciding how best to apply it, whether for the treatment of patients, or for other purposes.
(C)Therapeutic Reflections Limited.

Κεφάλαια

1. Vulnerable groups mini-series (00:00:00)

2. About Access... and Relationships (00:06:24)

3. About morbidity... & potential (00:10:03)

4. First impressions count... a lot! (00:13:34)

5. Specific needs... specific approaches (00:17:36)

6. What Practices and Clinicians can do (00:22:08)

7. Discrimination... and dangers of zero tolerance? (00:27:57)

8. So the homeless walks in through your door... (00:30:49)

9. Opportunistic testing... & what it might achieve (00:34:47)

10. Challenges & good memories (00:38:10)

11. Where to get help (00:43:51)

12. A few take-home points (00:45:08)

13. Disclaimer (00:49:43)