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112 - Top Mistakes to Avoid as a CS Leader - Natalia von Oertel
Manage episode 418354568 series 3458953
Το περιεχόμενο παρέχεται από το Marija Skobe-Pilley. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Marija Skobe-Pilley ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Latin America. Leading teams dedicated to serving these regions has further strengthened her ability to navigate their unique nuances.
Beyond her professional pursuits, she embraces the multifaceted roles of a dedicated mother and an ardent ballet enthusiast—albeit a humble one.
You’ll also hear about:
- How can you help customers achieve their goals?
- What to include in the customer success plan?
- What is the right thing to do as a CSM?
Tune in and learn what it truly takes to deliver value to every customer, create an effective customer success plan, and help your clients achieve their goals. Don’t miss out - transform your approach and lead with confidence.
Follow Natalia!
This episode was brought to you by Vitally.
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About Women in Customer Success Podcast:
Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other.
Follow:
Women in Customer Success
- Website - womenincs.co
- LinkedIn - linkedin.com/company/womenincs
- Instagram: https://www.instagram.com/womenincs.co/
- Podcast page - womenincs.co/podcast
- Sign Up for PowerUp Tribe - womenincs.co/powerup
Host Marija Skobe-Pilley
- Website - https://www.marijaskobepilley.com/
- LinkedIn - https://www.linkedin.com/in/mspilley/
- Coaching with Marija: http://marijaskobepilley.com/programs
- Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie
Κεφάλαια
1. Lessons Learned in Customer Success (00:00:00)
2. Customer Success Strategies and Mistakes (00:15:09)
3. Promotion Expectations and Success Strategies (00:24:26)
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