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The Customer Is Not Always Right: When Customers Treat Your Employees Badly
Manage episode 438139610 series 3465246
Το περιεχόμενο παρέχεται από το Evergreen Podcasts. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Evergreen Podcasts ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Most companies understand their duty to protect employees from harassment and discrimination within the organization. But did you know that you also have a duty to protect your employees from harassment and discrimination from outside the organization? When a customer or client is the one harassing, it can be awkward and delicate to handle—but handle it you must! In this episode, we'll discuss how to protect your employees when the customer is the problem. Grab your favorite beverage and join us!
Thank you for joining us for another episode of Whine with HR!
Here are the resources mentioned during the show:
https://psnet.ahrq.gov/perspective/addressing-workplace-violence-and-creating-safer-workplace.
https://www.eeoc.gov/laws/guidance/enforcement-guidance-harassment-workplace#_Toc164808044
We need volunteers to quality check our online courses before we release them to the public! If you'd like to help us out, we'll give you free access to the course of your choice (first come, first serve). All you have to do is watch it before September 15th and tell us your thoughts, including any issues you may have spotted. Course lengths range from 0.5 hours to 14 hours and most are approved for HRCI and SHRM credits! For more information, email Deb at dpalmer@monarchendeavorsllc.com. To sign up to take a course, use this link: https://docs.google.com/spreadsheets/d/1IMD63_IKAZq7LPopeV7jE_U_1QEbq8WN-Lk-f8bNupU/edit?usp=sharing
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