Problems are opportunities to improve!

Wedding Business Solutions

Το περιεχόμενο παρέχεται από το Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Alan Berg, CSP, Global Speaking Fellow, Alan Berg, CSP, and Global Speaking Fellow ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

6M ago 11:31

MP3•Αρχική οθόνη επεισοδίου

Problems are opportunities to improve

When customers come to you with problems, are you paying attention to how you can make this better, not just for them, but for other customers? I’ve had some experiences recently where all I got was passed from one department to another, with no on acknowledging that it was their system that was broken, not user error. Imagine having a problem logging in to a site and being told you need to contact support, only to be asked to log in to get in touch with support!! Well, that and a few other recent experiences have influenced this episode.

Listen to this new 11-minute episode for a better view of how you can learn from customer problems, not only to fix this issue, but to create a better user experience going forward.

If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at Alan@WeddingBusinessSolutions.com or visit my website Podcast.AlanBerg.com

Please be sure to subscribe to this podcast and leave a review (thanks, it really does make a difference). If you want to get notifications of new episodes and upcoming workshops and webinars, you can sign up at www.ConnectWithAlanBerg.com 

Alan hasn’t done a virtual master class since Covid, and since there’s been so much interest, he’s going to host only one before the end of 2024, to get you ready for engagement season, 2025 and beyond!

Only 16 Seats for this, so get your ticket(s) now! Click here

I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is Alan@WeddingBusinessSolutions.com. Look forward to seeing you on the next episode. Thanks.

Listen to this and all episodes on Apple Podcast, YouTube or your favorite app/site:

Apple Podcast: http://bit.ly/weddingbusinesssolutions
YouTube: www.WeddingBusinessSolutionsPodcast.tv
Spotify: https://spoti.fi/3sGsuB8
Stitcher: http://bit.ly/wbsstitcher
Google Podcast: http://bit.ly/wbsgoogle
iHeart Radio: https://ihr.fm/31C9Mic
Pandora: http://bit.ly/wbspandora

285 επεισόδια

#Business #Alan Berg, CSP, Global Speaking Fellow #Alan Berg #CSP #Global Speaking Fellow #Entrepreneur #Marketing #Wedding Business #Business Then The Wedding