What’s with Clientbase? Tips for Travelers with Autism? Booking Air for Non-profits!

Travel Agent Chatter | Friday 15

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In episode 168 Steph cohosts with Kendra from Travel Edge. They’ve got some excellent questions to cover this week, everything from CRMs to autism to non-profits. Tune in!

1. Can you provide any insight about ClientBase? My agency uses it as the CRM and the record for commission, and I hate it. IMO, it is antiquated and clunky and is the worst part of my job. Dramatic, I know. But the web-based version I have wastes my time and it's very unhelpful to me. It's all about getting paid by the host agency. Do all host agencies work off of this ClientBase system? I like my agency, but I would consider a change if there are agencies out there that connect directly to the vendors so I'm not doing so much data entry. Or, even if they don't connect directly, maybe their CRM systems are more useful. Thank you, Thank you for all you do! –-K

2. Do you have any resources for adults with autism who want to travel? The biggest issue I have is low stamina when things are too overwhelming.

My concern is, what if I run into a place that feels too busy, stay too long for some reason, and then the subway or some form of public transit is in-between me and my hotel.

Sorry, it's so hard to find travel tips and resources for adults with disabilities sometimes! –Anonymous

3. I volunteer for a non-profit that sends missionaries overseas and they want me to book airline tickets. Are there special fares for missionaries? Will joining a host agency mean I can book airline tickets? –Anonymous

RESOURCES:

COMING (very) SOON at HAR! Travel Agency Software profiles

What is a travel agency debit memo?

Yates Travel Design: Travel Edge agency specializing in autism travel

Austism Checked: Site with autism friendly travel companies + training for travel agents.

Travel is for Everyone: Why I specialize in travel with autism: Hear tips on traveling with autism from Dina Farmer, an advisor specializing in it.

International Board of Creditionally and Continuing Education: Autism certification for travel advisors.

In-depth information on what the global distribution system (GDS) is and which travel advisors use it.

Submit your very own Friday 15 questions here! F15?

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