071: Karen Moss – Magical Moment! - Part 2

This Humana Life

Karen Moss is a new best friend to This Humana Life Podcast Team. Conversation flowed so easily when talking with Karen. In this episode, we dive deeper into the PSX Disney Program. Whether you have heard of PSX Disney or not you will be enlightened with the takeaways discussed. Hear how empowering associates to make a decision can provide a member (or in this case, a princess) to have a fantastic (magical) experience that will be remembered for a lifetime. This Humana Life Podcast Team loves providing these incredible stories to our listeners. There is something magical about hearing and sharing knowledge of the work our peers are doing across Humana. So, put on you Mickey Mouse ears and listen in! Things You Will Learn: • The best career advice…Embrace changes because change is good! • PSX Disney is 10 years strong! • Empower the associate to make decisions and make an impact for our members. • Break through the glass ceiling. Do something different. • A quote from Cinderella: “Just because it's what's done doesn't mean it's what should be done! • Think about what’s ahead! • Bold Goal is a health journey. • Watch people have that ‘AHA’ moment! About Karen: Karen Moss is a Senior Experience Strategist & Transformation Professional in the Consumer Experience Center of Excellence and leads Humana’s Perfect Service Experience with Disney. This program provides associates with the opportunity to learn about the business behind the magic at Disney to bring back to Humana generating over $70 million in savings, cost avoidance and revenue. She is also part of the managing team for Humana’s Sharing Appreciation Campaign and the Summit Award. Karen has worked at Humana for 24 years and is a seasoned and proven transformation leader. She is an expert in strategy design, execution and operations with a passion for culture and people development. Karen thrives on pioneering simplicity; taking complex obstacles and deriving straightforward solutions. Karen earned her Bachelors in Business Administration from Indiana Wesleyan University, is a licensed realtor and a certified holistic health coach. On the weekends you will find her spending time with her three grandsons, cooking plant based recipes and cheering on the Kentucky Wildcats.