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The Forgotten Engagement Key
Manage episode 431819741 series 3349818
Το περιεχόμενο παρέχεται από το Andy Goram. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Andy Goram ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Despite the focus, energy and money spent on employee engagement, many companies have struggled to move the dial. The growth in hybrid and remote working has exacerbated the situation too. Though there are organisations out there bucking the trend. One such place is NAHL Group. Andy Goram chats to Marcus Lamont, Group People Officer, about how they have reversed this trend. Marcus reveals the not-so-secret sauce to their success is a focus on the often forgotten group in an organisation - the line managers. Marcus shares the deeply practical ways they have increased their engagement and productivity while repositioning the business and moving to a 70% hybrid and remote model.
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Key Takeaways- Unlock the key to reinvigorating your team's passion and commitment in a changing work environment.
- The secrets to leading, inspiring and motivating your line managers to do the same with their teams.
- How to build trust in hybrid and remote working environments.
- The power of soft-skill focused team manager training programmes.
How to build, grow and maintain an enabling, positive culture no matter where people are located.
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Key MomentsThe key moments in this episode are:
00:00:10 - Introduction to Sticky from the Inside
00:01:12 - Employee Engagement Challenges
00:03:50 - The Power of Team Managers
00:04:37 - Marcus Lamont's Background
00:07:19 - Transformation at NAHL Group
00:15:08 - Focusing on Team Leaders for Business Improvement
00:16:45 - Overlooked Group of Managers
00:21:27 - Challenges Faced by Team Managers
00:23:49 - The Pathway to Leadership Program
00:26:40 - Overcoming Resistance to Change
00:29:04 - The Power of Little Marginal Gains
00:31:08 - The Silver Bullet: Team Leaders
00:33:47 - Building Trust within the Organization
00:36:48 - Empowerment and Accountability
00:40:14 - Navigating Remote and Hybrid Work
00:43:19 - Importance of Maintaining Relationships
00:43:59 - Pitfalls of Remote and Hybrid Work
00:44:58 - Human Needs in the Workplace
00:45:26 - Three Pearls of Wisdom
00:47:20 - Conclusion and Farewell
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Join The Conversation Find Andy Goram on LinkedIn here Listen to the Podcast on YouTube here Follow the Podcast on Instagram here Follow the Podcast on Twitter here Follow the Podcast on Facebook here Check out the Bizjuicer website here Get a free consultation with Andy here Check out the Bizjuicer blog here Download the podcast here ----more---- Useful Links Follow Marcus Lamont on LinkedIn here Follow NAHL on LinkedIn here Find The Trusted Executive book by John Blakey here Find an overview of the 9 Habits of Trust here ----more---- Full Episode TranscriptGet the full transcript of the episode here
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