8. Technology & humans: Who’s in the lead? Exploring tech-human dynamics in organizations & everyday life (with Dr Nick Waggett)

The Lateral Dialogues

Throughout human history we have been developing and deploying technological solutions in the service of organizational and human needs. But after technology gets introduced, we may quickly find ourselves operating in the service of the needs of technology more than our own. Our tendency to idealize its possibilities and benefits, may quickly make us give up authority to technology to lead us, and lose our capacity to think as every situation requires us to. We adjust our lifestyles or work processes to serve the tech interface, sometimes forgetting that it should serve us. Why do we do that? And how could we approach technology, so that we benefit from it and effectively manage its consequences?

We are joined by Dr Nick Waggett who has been extensively studying the dynamics of organizations through a systems-psychodynamics and socio-technical systems perspective and particularly researched technology use in public service organizations (UK healthcare). Nick helps us explore: why do we abdicate our authority to tech systems, and how does this impact our capacity to lead? What is the management focus when implementing technology and what might get lost? In our everyday psychology, how does a tech interface become our mental image and overall filter of the world? How are current social dynamics a result of the human interactions within tech interfaces? Finally, what can we learn from our hopes and fears associated with the current AI evolution?

Dr Nick Waggett is the course leader of the Tavistock professional doctorate "Advanced practice and research: consultation and the organisation" https://tavistockandportman.ac.uk/courses/advanced-practice-and-research-consultation-and-the-organisation-d10d/

The Lateral Dialogues are hosted by Warden Hoffman and Petros Oratis, managing partners at The Lateral Space http://www.thelateralspace.com/