))
236: The 6 steps to Handle Rate Increase Calls
Manage episode 412613303 series 3564119
Το περιεχόμενο παρέχεται από το Michael and Courtney Weaver and Courtney Weaver. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Michael and Courtney Weaver and Courtney Weaver ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Ready to learn how to turn a potentially frustrating conversation about increased rates into more opportunities? In today’s episode, we are getting into the delicate art of handling insurance rate increase calls with grace and empathy. We share our step-by-step process to turn potentially contentious conversations into opportunities for education and understanding. We know how hard rate increase calls can be and by popular demand, we are here to share what has helped us gain the trust of our customers and reduce the stress for our agents.
HIGHLIGHTS
01:45 Bridging the communication gap of the rate increase to lower stress for both consumer and agent.
04:00 Gracefully Empathetic is the heart of customer service.
07:00 Raising rates, raising understanding: A strategic path for dealing with upset customers.
18:30 Unlocking opportunities with clever ways to approach the “ask” with customers.
22:15 Gaining a heart-centered business by cultivating genuine care for customers.
RESOURCES + LINKS
Watch the full episode on YouTube: HERE
Join Thousands of Insurance Agency Owners and Build Your Business - With our Proven System Responsible for over 200 million in Insurance Sales!
Learn to Become a 6 Figure Life Insurance Producer HERE
Train Your New Hire in Just 10 Days HERE
Would you like more information on our programs BOOK CALL
Unlock the secrets to success in the insurance industry ORDER THE BOOK NOW!
Connect Directly with Us:
Text "BUZZ" to (816) 727-7610 to chat directly with Michael & Courtney
Share Your Feedback:
Let us know what you loved about today's episode - leave us a google review!
FOLLOW
Michael + Courtney: @mandcweaver
Michael Weaver: @_michealweaver
Courtney Weaver: @courtneyvie
YouTube: Michael and Courtney Weaver
236 επεισόδια
Μοίρασέ το
