Opportunistic vs. Strategic: The Dilemma of External GBS
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Join us on the GBS Masterminds podcast as we explore the future of Global Business Services with Jan Nikus, the Vice President of GBS at KONE. In a candid conversation, Jan shares his insights on whether GBS should expand its horizon, why strategic focus is paramount, and the role of GBS in a tech-enabled transformation. Discover how diversity and a commitment to business outcomes are shaping the future of GBS. Tune in to gain a fresh perspective from a Finnish leader navigating the complexities of a global GBS environment.
Quote
"Externalizing GBS services can be a double-edged sword, sacrificing long-term strategic value for short-term gains."
- Jan Nikus, Vice President at KONE Business Services KONE
Episode resources
Quote
"Externalizing GBS services can be a double-edged sword, sacrificing long-term strategic value for short-term gains."
- Jan Nikus, Vice President at KONE Business Services KONE
Episode resources
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