TFS#182 - Dr Jannie Chan Building Billion Dollar ‘The Hour Glass’ Company (Rolex, Patek Philippe...)

THE FLIP SIDE with Andy Mai

Dato’ Dr. Jannie Chan Siew Lee is a distinguished businesswoman, renowned for co-founding The Hour Glass and expanding it into a leading luxury watch retailer with over 40 boutiques across the Asia Pacific.

With a background in pharmacology and business, she champions wellness and sustainability through Save Our Planet Investments and Foundation. Recognized globally, she holds honorary doctorates, prestigious awards, and leadership roles in international organizations, breaking barriers for women in business.

Connect With Dr. Jannie Chan!

linkedin.com/in/dato-dr-jannie-chan-68204036

Visit The Hour Glass Here!

thehourglass.com

CHAPTERS:

00:00 - Introduction

01:00 - Meet Dr. Jannie Chan

05:30 - Jannie's Journey with Building The Hour Glass Company

07:27 - Is The Hour Glass Ahead of the Curve with Luxury Brands?

09:03 - Jannie Chan on Working with Gérald Genta

10:21 - Jannie on Having Filipino, Malaysian, and Royalty Customers

11:26 - Why Does Business Need a 20-Year Gestation Period?

12:31 - Jannie's Son, Michael Tay, on Handling Their Business

16:23 - Jannie on Investing in Watches

17:08 - The Hour Glass on Making Limited Edition Watches

18:56 - Jannie on Creating Gold Rolex and Technical Designs

19:31 - Jannie on Spending Time with Her Family

20:45 - Have Old Rolex Watches Gone Up in Price?

22:21 - Jannie on Japanese and Royalties Customers

23:54 - The Hour Glass General Managers

25:54 - Jannie as Former President of SRA

27:22 - How Does Hour Glass Survive Financial Crisis, SAAS, 9/11

32:08 - Hour Glass and American Express Relationship

33:32 - Chanel/Gucci Selling Jannie a Store for $2.2M

34:49 - Jannie on Kennedy Store and Packer Family in Australia

35:41 - Jannie on Building Hour Glass Stores in Australia

36:43 - Jannie on Taking Care of Their Employees, Communication

42:02 - Jannie as a Time Person, Handling Employee's Weakness

46:31 - Monitoring Numbers, Data, Stocks, Expenses

47:52 - Why Does Jannie Love Meeting Different People

49:35 - Jannie on Taking Over Her Family

52:04 - Jannie Chan's Family Background

54:50 - Jannie on Learning from Her Experience

55:53 - Jannice Focus Right Now, Her Next Chapter

01:00:22 - Jannie's Biography

01:02:15 - Growing Your Business, Treating Everyone as Family

01:04:32 - Understanding the Culture, Competitors, Customers

01:07:10 - Hour Glass Success Is Treating Everyone as Family

01:10:51 - Jannie on Not Living Herself in Hierarchy

01:11:55 - How Does a CEO Handle Business, Board Members

01:15:49 - Jannie on Not Having Shares Right Now

01:16:16 - Doing Everything by Yourself, Being Innovative

01:17:18 - Jannie on Helping Young Entrepreneurs

01:19:09 - Copying Someone to Grow and Learn

01:20:30 - Failure as a Stepping Stone, Standard Is a Must

01:23:01 - Jannie on Finding Out Herself on Google

01:25:19 - Jannie on Supporting Young Entrepreneurs

01:26:59 - Listening to Current News Is Important

01:28:43 - Jannie on Not Holding Stocks

01:29:24 - Being an Intrepreneur in Malaysia

01:30:59 - Why Does Andy Reach Out to Jannie

01:33:23 - Giving Value, 3 Points Value

01:36:58 - Why Does Some People Not Suit Online Business

01:38:53 - Why Is It Hard to Market Your Online Business

01:40:04 - Andy on Helping His Customer to Grow Their Online Business

01:40:57 - Jannie on Having a Billion-Dollar Company

01:42:12 - Outro