Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Το περιεχόμενο παρέχεται από το Alex Turkovic. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Alex Turkovic ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

4M ago 40:11

MP3•Αρχική οθόνη επεισοδίου

Joe Di Grande, Founder of Joe Does Tech Touch, shares his experiences scaling accounts and building a tech touch program from the ground up. He and Alex discuss the critical role of clean data, simple automations, and AI in transforming customer interactions, emphasizing a problem-first approach over obsession with technology.
Chapters:
00:00:00 - Intro
00:03:21 - A small world and lifelong connections
00:03:23 - Joe's journey into TechTouch
00:04:16 - From email marketer to scaling accounts
00:05:51 - Building a tech touch program from scratch
00:07:21 - What is Digital Customer Success (CS)?
00:09:19 - Scrappy automations: Simple yet powerful tools
00:11:22 - The under-appreciated power of canned responses
00:18:28 - Clean data: The foundation of successful automation
00:22:03 - Don't fall in love with the tech, focus on the problem
00:29:06 - How AI and bots are transforming customer interactions
00:31:25 - Email blunders and lessons learned
Enjoy! I know I sure did…
Shoutouts in this episode include:

The Daily Standup Podcast (Dillon Young, JP Frost & Rob Zambito)
Marley Wagner
Sara Roberts

Joe's Linkedin: https://www.linkedin.com/in/josephdigrande/

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The Digital Customer Success Podcast is hosted by Alex Turkovic
🎬 This content was edited by Lifetime Value Media.
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Κεφάλαια

1. Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074 (00:00:00)

2. Digital Customer Experience Strategies and Insights (00:00:03)

3. Optimizing Automation in Marketing Campaigns (00:09:21)

4. Data Audit and Digital Transformations (00:21:25)

5. Digital Tools Empowering Customer Experiences (00:25:36)

6. Tech Challenges in Customer Success (00:31:27)

92 επεισόδια

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