Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063

The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

Το περιεχόμενο παρέχεται από το Alex Turkovic. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Alex Turkovic ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

4M ago 44:54

MP3•Αρχική οθόνη επεισοδίου

RevSetter founder Haydar Al Saad discusses with Alex his new revenue-centric customer success platform and its unique approach to integrating both sales and customer success functions. He and Alex explore his extensive experience in SaaS and Haydar’s philosophy on the importance of post-sale revenue growth and the role of digital customer success tools overall in enhancing efficiency and customer value.

Chapters:

03:02 - Private Equity → SaaS
05:38 - Sales → Customer Success
10:19 - Importance of Post-Sale Revenue Growth
15:05 - RevSetter: The Revenue-Focused CSP
20:37 - Digital Tactics for Customer Onboarding
23:05 - User Experience: RevSetter’s Approach
25:14 - Modernizing CS with Flexible Tools
33:25 - Innovative Digital Motions in SaaS

Enjoy! I know I sure did...

Haydar's LinkedIn: https://www.linkedin.com/in/haydaralsaad/
RevSetter: https://revsetter.com/
Resources:

Topline Podcast: https://www.salestalentagency.com/topline-podcast/
Customer Success Podcast: https://www.csmpractice.com/podcast

Shoutouts:

Jan Young: https://www.linkedin.com/in/jan-young-cx/
Daphne Costa Lopes: https://www.linkedin.com/in/daphnecostalopes/

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This episode was edited and sponsored by Lifetime Value Media, a media production company founded by my good friend and fellow CS veteran Dillon Young. Lifetime Value aims to serve the audio/video content production and editing needs of CS and Post-Sales professionals. Lifetime Value is offering select services at a deeply discounted rate for a limited time. Navigate to lifetimevaluemedia.com to learn more.
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This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/

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Κεφάλαια

1. Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063 (00:00:00)

2. Digital Customer Success Revenue Growth Insights (00:00:31)

3. Modern Approach to Revenue-Focused Customer Success (00:12:42)

4. Digital Customer Onboarding and Engagement (00:22:16)

5. Optimizing User Onboarding Experience (00:28:18)

6. Global Customer Success Insights and Strategies (00:31:57)

80 επεισόδια

#MBA #Careers #Business #Alex Turkovic #Digital Customer Success #Customer Effort Score #Customer Health Score #Gainsight #Customer Retention #Churn #Customer Success #Nps #Scaled Customer Success #Scaled Cs #Digital Customer Experience #Customer Experience #Generative AI