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Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019
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Το περιεχόμενο παρέχεται από το Alex Turkovic. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Alex Turkovic ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
A lot of us would like to be a 'fly on the wall' as someone tackles installing a new function into an existing org. In this episode, Kailey Killoran of Loopio will give us just that: a glimpse into her journey of building Loopio's scaled customer success program.
This episode is jam packed as we get into all sorts of topics including:
- Kailey's love of learning and how her poli-sci degrees (yes, plural!) have influenced her professionally
- The importance of internal enablement when launching these programs
- Coordinating with other functions when launching
- Integrating yourself into other orgs’ strategies
- The importance of celebrating wins!
- How to prioritize data cleanliness to make sure it doesn’t bog you down
- Building sales’ confidence in the digital experience
- How customers benefit from consistency working with a scaled team over a 1:1 CSM
- Evolving the tech stack
This episode is packed with valuable insights and practical tips that will elevate your understanding of digital customer success to the next level.
Kailey's LinkedIn: https://www.linkedin.com/in/kailey-killoran-4a89b987/
Resources In This Episode:
- DCS Connect Slack Community: https://airtable.com/appLGhZyujOoYp8BQ/shr4ixoZmB8hBoLbM
- Gainsight Resources: https://www.gainsight.com/resource-library/
- Catalyst Resources: https://catalyst.io/resources
- SuccessHACKER Certifications: https://successcoaching.co/
- Dee Kapila's Session at Pulse: https://pulselibrary.gainsight.com/video/product-vs-sales-led-growth-embrace-both-with-scaled-cx
Digital CS Shoutouts:
- Dee Kapila, Global Head of CS at Miro: https://www.linkedin.com/in/deekapila/
Today's episode is sponsored by Vitally. If you're in the market for a feature rich, easy-to-implement CSP - go sign up for a demo at vitally.io/digitalcx. If you take a qualified demo with them, you'll receive a free pair of AirPods!
Thank you to our sponsor, Vitally!
Vitally is a wonderfully feature-rich, fast-to-implement CSP that we are proud to have as a sponosr!
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Website:
For more information about the show or to get in touch, visit DigitalCustomerSuccess.com.
Buy Alex a Cup of Coffee:
This show runs exclusively on caffeine - and lots of it. If you like what we're, consider supporting our habit by buying us a cup of coffee: https://bmc.link/dcsp
Thank you for all of your support!
The Digital Customer Success Podcast is hosted by Alex Turkovic
Κεφάλαια
1. Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019 (00:00:00)
2. Digital Customer Success With Kaylee Killeren (00:00:38)
3. Customer Success Career Growth and Leadership (00:04:50)
4. Organizing and Implementing Digital Customer Success (00:17:45)
5. Tech Stack Integration and Data Management (00:29:46)
6. Customer Success and Digital Engagement (00:35:12)
7. Building a Digital Customer Success Program (00:40:40)
8. Digital Customer Success Podcast With Alex (00:51:45)
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