Digital Duct Tape: Leveraging AI To Solve CX Challenges With Scott Wilder | Episode 079 The Digital CX Podcast: Driving Digital Customer Success And Outcomes In The Age Of A.I. podcast

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Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079

5d ago 39:42

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In this episode of the Digital CX Podcast, host Alex Turkovic chats with Scott Wilder, Head of Digital Success at Clari with a wealth of previous experience from Google, Adobe, and HubSpot among others. The conversation explores leveraging AI for customer success, integrating data across platforms, and adopting B2C innovation to enhance digital experiences in the B2B space.
Chapters:

04:02 - Transition to digital growth
06:57 - Inbound vs. outbound digital CX
08:35 - The struggle with platform silos
10:01 - AI in Clari’s CX strategy
11:53 - Chatbots and federated search
13:12 - Building the business case for AI
14:32 - Customer-driven innovation in CS
16:59 - Tackling data hygiene challenges
19:45 - Fun approaches to data cleanup
21:01 - Selecting the right chatbot vendor
24:05 - Embracing B2C innovation in B2B
28:23 - SMS as an untapped B2B strategy
30:30 - Exploring AI and educational resources

Enjoy! I know I sure did…
Scott's Linkedin: https://www.linkedin.com/in/wilder/
Join our Monthly Meetup: https://digitalsuccess.gradual.us/

This episode of the DCX Podcast is brought to you by Thinkific Plus, a Customer Education platform designed to accelerate customer onboarding, streamline the customer experience and avoid employee burnout.
For more information and to watch a demo, visit https://www.thinkific.com/plus/

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The Digital Customer Success Podcast is hosted by Alex Turkovic

Κεφάλαια

1. Digital Duct Tape: Leveraging AI to Solve CX Challenges with Scott Wilder | Episode 079 (00:00:00)

2. Digital Customer Success and Innovation (00:00:31)

3. Customer-Driven Innovation and Data Challenges (00:13:42)

4. Effective Vendor Selection for Chatbot Integration (00:18:28)

5. Exploring Digital Transformation and AI (00:26:02)

80 επεισόδια

#MBA #Careers #Business #Alex Turkovic #Digital Customer Success #Customer Effort Score #Customer Health Score #Gainsight #Customer Retention #Churn #Customer Success #Nps #Scaled Customer Success #Scaled Cs #Digital Customer Experience #Customer Experience #Generative AI