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#113 Enhancing Customer Satisfaction: Microsoft's UX Strategies
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Το περιεχόμενο παρέχεται από το Mark Slatin and Mark Slatin | The Agile Brand. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Mark Slatin and Mark Slatin | The Agile Brand ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
This week on The Delighted Customers Podcast, I’m thrilled to welcome Jeff Dickshinski, a Senior Product Designer and Design Lead at Microsoft. With a career spanning digital product development, creative management, and UX design for public-sector and Fortune 100 companies, Jeff brings a wealth of knowledge to the table.
At Microsoft, he leads the creation of mission-critical products for U.S. government and enterprise customers, leveraging human-centered design and UX research.
In this episode, we examine the shift from engineering-focused solutions to user experience-driven design. Here are four key takeaways:
👉 Embracing User Experience Design: Learn how to foster a cultural shift from engineering-centric to customer-centric solutions, including strategies for educating teams and securing leadership buy-in.
👉 Microsoft’s UX Journey: Gain insights into Microsoft’s UX maturity levels, diverse design groups, and the integration of UX into product development.
👉 Tools and Methodologies: Discover the “jobs to be done” framework and traditional personas, emphasizing the importance of understanding customer goals and emotions.
👉 Building a User-Centric Culture: Explore the value of cross-functional collaboration in creating a culture that drives better product outcomes.
Whether you’re a designer, developer, team leader, or CX professional, this episode is packed with actionable strategies to elevate your UX game.
Meet Jeff
Jeff Dickshinski is an award-winning product design professional with extensive experience in
digital product development, creative management, and visual design, for public-sector and
Fortune 100 companies. Currently, Jeff is a Senior Product Designer and Design Lead at Microsoft,
where he creates mission-critical products for U.S. government customers and internal enterprise-
level products, leveraging human-centered design, UX research, and ideation for innovative, end-
to-end experiences.
Prior to joining Microsoft, Jeff led the UX design consulting practice at LMI. He has also worked at
Marriott International and IBM. He holds a BA in psychology, from the University of Maryland at
College Park.
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