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The Community-Led Growth Show - Ep 17 w/ Joe Huber, Customer Community Strategist at Sprout Social
Manage episode 321123821 series 3290241
Το περιεχόμενο παρέχεται από το Joel Primack. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Joel Primack ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
In this episode of The Community-Led Growth Show, our Host Joel Primack interviews Joe Huber, Customer Community Strategist at Sprout Social.
Joe opens the episode by sharing more about his background - professional and personal. At Sprout Social, community is all about connecting social media professionals together and adding value to their members. He shares how the values of Sprout Social are brought to life in their customer community.
They engage their members through a Facebook group and live events, allowing members to ask questions to experts and share their own opinions too, as well as new channels.
Next, Joe discusses both qualitative and quantitative metrics to show the success of their customer community. He shares what he means by a “gatekeeper mentality” that he feels some community professionals have, and why he’s on a mission to change this mindset.
Closing out the episode, Joe shares the 3 community trends he’s watching in 2022.
Follow Joe on Twitter.
Check out Joe’s voiceover work here.
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