766: Retention Revolution: 1 Impactful Way to Keep Your Patients – Carlie Einarson

The Best Practices Show with Kirk Behrendt

Is your practice a leaky bucket? Do you keep pouring water in, only to have most of it flow back out? Then it’s time to plug those holes! To help you fix your bucket, Kirk Behrendt brings back Carlie Einarson, one of ACT’s amazing coaches, with a framework to improve patient retention. Keep your schedule full, and with the right type of people! To learn how, listen to Episode 766 of The Best Practices Show!

Learn More About Carlie:

• Send Carlie an email: [e-mail]
• Follow Carlie on ACT’s Instagram: https://www.instagram.com/actdental
• Send Gina an email: [e-mail]

More Helpful Links for a Better Practice & a Better Life:

• Subscribe to The Best Practices Show: https://the-best-practices-show.captivate.fm/listen
• Join The Best Practices Association: https://www.actdental.com/bpa
• Join ACT’s To The Top Study Club: https://www.actdental.com/ttt
• See the ACT Dental/BPA Live Event Schedule: https://www.actdental.com/event
• Get The Best Practices Magazine for free: https://www.actdental.com/magazine
• Please leave us a review on the podcast: https://podcasts.apple.com/us/podcast/the-best-practices-show-with-kirk-behrendt/id1223838218

Episode Resources:

• Watch the video version of Episode 766: https://www.youtube.com/@actdental/videos
• Download ACT’s Hygiene Recare System: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Hygiene%20Recare%20System.pdf
• Download ACT’s Unscheduled Treatment Plan Follow-Up: https://23476641.fs1.hubspotusercontent-na1.net/hubfs/23476641/Unscheduled%20Treatment%20Plan%20Follow%20Up.pdf

Main Takeaways:

• Plug the holes in your bucket before adding more water.
• Create systems for following up with unscheduled appointments.
• Keep continuous communication with patients so you remain top of mind.
• Have detailed notes on each patient so you can do a personalized follow-up.
• Your chair is the best place to make future appointments, not over text or phone.
• Stop filling your schedule with “mud”. Fill it with the patients and procedures you want.
• It takes less time, energy, and resources to keep existing patients than to find new ones.

Snippets:

0:00 Introduction.

2:07 Why this is an important topic.

4:27 Keep a healthy active patient count.

6:06 Have continuous communication with patients.

8:06 Pre-appoint while patients are in your chair.

14:26 Systems for unscheduled treatment follow-up.

17:43 Finding new patients is more costly.

21:21 Final thoughts.

Carlie Einarson Bio:

Carlie Einarson is a lead practice coach who has a passion for helping others succeed in the dental field. She loves helping to create a stable foundation for practices so both professionals and patients have a great experience every time they walk in the door!

Carlie graduated from Utah College of Dental Hygiene. She has ten years of experience in the dental field, including clinical dental hygiene, front office, and leading teams.

In her free time, she enjoys spending quality time with loved ones, traveling, skiing, playing volleyball, and golfing.