S2 E3 - Why Customer Experience Strategy Should Be Iterative to Stay Relevant

The B2B POD

In this episode of The B2B POD, host Radwa Hassan and guest Abdallah Saqqa discuss why customer experience strategy should be iterative to stay relevant. Abdallah explains that the core of any customer experience strategy is the building and maintenance of a well-supported plan, which must be continuously adapted to keep up with changes in the market and the evolving needs of customers. Without an iterative design process, companies can quickly fall behind their competitors and lose control of their customer base. They highlight companies like Emirates, Qatar Airways, and Amazon as examples of businesses that excel in customer experience strategy and stress the importance of proper ownership from within the company to stay ahead in the game.

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Podcast Description:

The B2B POD is the finest resource for knowledge on anything pertaining to the B2B sector. The podcast aims at providing topical and dynamic content, making it a vital tool for entrepreneurs to stay updated. Listen in as our season's host Radwa Hassan, brings together a variety of guests each week to discuss the relevant challenges of the industry.

Κεφάλαια

1. S2 E3 - Why Customer Experience Strategy Should Be Iterative to Stay Relevant (00:00:00)

2. Radwa introduces Guest Abdallah Saqqa (00:00:43)

3. Abdallah's view on the topic (00:02:06)

4. How companies can avoid falling into the blackhole of strategy for customer experience (00:08:23)