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60. Moment of Truth: Talking Customer Success with an Executive and Investor
Manage episode 377064338 series 3416195
Το περιεχόμενο παρέχεται από το Vanessa Lucero and Services Industry Association. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Vanessa Lucero and Services Industry Association ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
After years of focusing on growth at any cost, SaaS companies are now being forced to balance growth with improved profitability. Abbas Haider Ali, VP of customer success at GitHub and SaaS advisor and investor, believes that this pivot is creating a moment of truth for customer success organizations.
Today, Ali talks to TSIA’s Thomas Lah about his experience as an investor and customer success executive, and what he sees in the customer success landscape today. They discuss topics such as:
- Key questions that customer success executives must ask themselves and their teams to be successful
- The current customer success landscape
- Key levers that customer success organizations must pull to improve profitability
- Vital telemetry for customer success today
- The possibilities of AI for customer success
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