Our Billion Dollar Supply Chain: Jeff Raider, co-founder of Harry's and Warby Parker on Strengthening Logistics

Supply Chain Therapy

What do glasses, razors, and cat food have in common? Well, they are all products of our esteemed guest today: Jeff Raider.
Prior to co-founding Harry’s, Jeff co-founded the massively disruptive eyewear company Warby Parker, once dubbed by GQ as the “Netflix of eyecare,” and now a publicly traded multibillion dollar lifestyle brand. Through Harry’s Inc, Jeff also helps run Flamingo, a women’s skincare and razor company; Cat People, a cat food and goods company; and Lumē, a natural deodorant company.

On today’s episode, Jeff discusses inventory challenges, his mission to create products with the best customer experience possible, and the overall lessons he’s learned in the DTC space over the past decade.

—

Guest Quote

“The approach I've been pushing our team on and trying to take is: first, let's figure out where there's an issue and fix it. Then let's figure out what the root cause is. And then before we move on to the next issue, let's figure out the process or the set of systems or redundancies that we want to put in place so that this thing doesn't happen anymore.” -Jeff Raider

—

-Time Stamps

*(0:34) Intro to Jeff

*(1:50) Intro to Harry’s

*(4:13) What Jeff is looking for in brands

*(7:22) Metrics, metrics, metrics

*(13:25) What surprised Jeff about the supply chain

*(12:43) How supply chains influence the customer experience
*(18:56) A Massive Demand Shock

*(21:10) Segment 2: Houston We Have a Problem

*(25:05) Redundancy > Diversify?

*(27:03) Segment 3: Shit Show Stories

*(29:11) Segment 4: Back to the Future

*(34:58) Segment 5: Quick Hitters

—

Sponsor:

This podcast is powered by the team at Stord. Turn your supply chain into a competitive advantage. Go to Stord.com to learn more.

—

Links

• Connect with Jeff Raider on LinkedIn
• Connect with Alex Kent on Linkedin
• Check out the Stord Website
• Check out the Harry’s Website