John Hightower on Flipping the Organizational Chart

Small Business Matters

Το περιεχόμενο παρέχεται από το Small Business Matters. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Small Business Matters ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.

4y ago 37:15

MP3•Αρχική οθόνη επεισοδίου

An entrepreneur focused on creating value for clients and shareholders, John Hightower is also a 16 year consulting veteran with a tenacious approach to “roll-up-the-sleeves” and optimize results. John thrives by creating solutions in fast-paced, inter-departmental projects, and innovative/disruptive product sets. In 2017, he co-founded Arch + Tower, an FD Company that helps businesses win in the Experience Economy. Show Notes: In this episode, John Hightower discusses the concept of leading with a servant mentality and flipping the organizational chart in order to improve the customer experience. Key Points in this Episode: • Contributions to Small Business [0:02:34] • Career Highlights [0:03:39] • Pirates, Paddlers, and Passengers [0:06:20] • The Impact of Remote Work [0:08:30] • The Lagging Indicator [0:11:18] • Employee Exp. Drives Customer Exp. [0:13:10] • Is the Customer Right? [0:15:18] • Achieving a Customer Focused Culture [017:19] • Best Mistakes [0:19:59] • Advice for Small Business Owner [0:23:33] • Latest Read: "Death by Meeting" [0:27:06] • Favorite Leaders [0:30:16] • Importance of Self Care [0:31:30] • School Traditions [0:33:03] • Contact Info [0:34:57]

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#Business #Small Business Matters