Stop The Struggle: Essential Tools For Managers, With Jill Young

Shannon Waller's Team Success

Shannon Waller, entrepreneur and team coach, chats with the brilliant Jill Young, EOS^® Implementer and coach, about the tools leaders need to alleviate frustration and handle tough issues. They dive into proven EOS^® and Strategic Coach^® tools, including the Accountability Chart^™, Rocks, and Quarterly Conversations, that help entrepreneurs resolve stuck situations. Jill provides tactical coaching wisdom on implementing these tools with care and concern to unlock team engagement and prevent problems.

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Show Notes:

• Effortless LMA: Lead, manage, hold accountable.
• The cost of not using tools.
• Tools as energy management.
• No defense budget: Spending time, money, and energy to set up the team and culture so that people don’t have to play defense. Accepting that mistakes happen.
• In corporate cultures, you have one opportunity, one pitch.
• Staying just below the line of recognition to keep changing, iterating, growing.
• When you don’t know who is accountable for what, fingers point everywhere and in other places, causing frustration and preventing movement forward.
• Five foundational EOS tools: Accountability Chart, Rocks, Scorecard, Level 10 Meeting^™ (L10), and the Vision Traction Organizer^™ (VTO).
• Strategic Coach foundational tools: The Positive Focus^®, The Gap And The Gain^™, The Impact Filter^™, The Strategy Circle^®, and The Experience Transformer^®.
• Sixth bonus tool: The Weekly Planner to integrate time and activities according to The Entrepreneurial Time System^®.
• How to decide what tool you need.
• Chris Voss’s tips for tactical empathy in negotiation: “It seems like … ,” “It sounds like … ,” and repeat the last three words.
• The Coaching Habit seven great questions, including: “What’s on your mind?” and “What else?”
• You need to build trust to speak with brutal honesty.
• Use with care and concern for the other person to avoid weaponizing tools and concepts.
• Tools don’t work if your team is not aligned, not allowed to collaborate, not given voice to have opinions heard.
• Your team’s Kolbe, CliftonStrengths^®, and PRINT^® profiles and individuality. The Fire Department Tool: Solve the immediate emergency quickly and efficiently. But investigate the cause after to solve the root problem.
• The Quarterly Conversation using the LMA (Lead, Manage, Hold Accountable) Tool to informally discuss what’s working, what’s not working, and improvements to make.
• Agenda for the conversation called 5-5-5, discussing the company’s five core values, the five Rocks (crucial results), and five roles from the Accountability Chart.
• Three outcomes from the Quarterly Conversation: one thing for leader to do, one thing for direct report to do, one thing that won’t change so everyone can stop talking about it.
• When you ask yourself, “What should I do?” instead ask, “What tool should I use?” Download free EOS tools at eosworldwide.com. Download the Fire Department or Do-Over tool at www.jillyoung.com.
• Download free Strategic Coach tools at yourteamsuccess.com and strategiccoach.com. Effortless collaboration.

Resources:

Jill Young: website with downloads; LinkedIn

EOS: Entrepreneurial Operating System

Impact Filter download

Your Life As A Strategy Circle by Dan Sullivan

Kolbe

Zero to One: Notes on Startups, or How to Build the Future Peter Thiel

Certainty/Uncertainty tool: “A Tool For How To Handle Uncertainty In Leadership”

The Experience Transformer tool

The Accountability Chart tool

The 21-Day Positive Focus

The Gap And The Gain by Dan Sullivan

Never Split The Difference by Chris Voss

Chris Voss’s Master Class

Kolbe: The Conative Connection: Uncovering the Link Between Who You Are and How You Perform by Kathy Kolbe

ClliftonStrengths website

PRINT: Team Success Podcast, episode 224, “Uncovering “The Why Of You,” With Debra Levine”

Take the PRINT survey

“Bob Newhart – ‘Stop It‘”

How to Be a Great Boss by Gino Wickman, René Boer