Episode 75 - Mastering Call-by-Call Management: A Family Business Success Story

Service MVP Sales Training Podcast with Joe Crisara

Welcome to the Service MVP Podcast! In this episode, America's Service Sales Coach, Joe Crisara, sits down with Rocky Lozano and his son, Andrew Lozano, from Air One Services in Colton, California. Join us as they share their journey of mastering call-by-call management for their service team.

Rocky discusses the history of their family-owned business, which includes his four sons and wife, and how they've grown over 17 years. The Lozano family recently completed an intensive four-day hands-on training at the Service MVP office, learning to refine their service processes and improve customer care.

Andrew, who has taken on the role of sales coach, shares significant lessons learned during the training, including the importance of observation, customizing solutions for customers, and maintaining a professional standard. Rocky highlights the transformation in their approach to managing service calls and the impact on their team's confidence and performance.

Discover the value of daily huddles, the importance of constant communication, and the benefits of a structured call-by-call management system. Learn how Air One Services achieved remarkable results, with an average ticket of $1,400 from maintenance calls alone, and why this training is a game-changer for any service business.

Tune in to hear firsthand experiences, insights, and the positive changes that can come from investing in professional training and management practices.

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