Patient Voices Matter: Communication, Respect, and Partnership with Tracey Johnson, Dr Suzanne Williams and Veronica

Consumer Health Partnerships

In this episode of Consumer Health Partnerships, we speak with Tracey Johnson (CEO of Inala Primary Care), Dr Suzanne Williams (Senior Clinician at Inala Primary Care), and Veronica (a longstanding patient of Inala Primary Care) about the importance of collaboration and communication in healthcare settings, particularly in the context of patient-clinician partnerships.

Discussing the challenges and solutions in fostering effective communication between hospitals and general practitioners (GPs) and the vital role of patient-clinician relationships in achieving positive health outcomes. Veronica shares her patient perspective on continuity of care and the importance of mutual respect. Dr Suzanne Williams highlights instances where strong partnerships have significantly improved mental health outcomes. Tracey Johnson provides insights into system-level improvements and the need for better recognition and funding for general practices.

Key Takeaways:

• Importance of Asking Questions: They emphasise always asking questions to avoid assumptions in medical care.
• Positive Patient Outcomes: Effective patient-clinician partnerships lead to better mental health and reduced serious issues.
• Economic Efficiency: HIghlighting the need for better recognition and funding for general practices compared to hospital care.
• Listening to patients matters: Assumptions about patient needs and preferences should be avoided; always ask for patient input.
• Building trust through support: Patient recognition and encouragement are crucial for fostering trust and compliance with healthcare regimens.
• Communication Challenges: They point out the communication gap between hospitals and GPs and the need for more respect for patient knowledge.

Links & Resources:

• Tracey Johnson: https://www.linkedin.com/in/atraceyjohnson/
• Inala Primary Care: https://inalaprimarycare.org.au/

“Consumer Health Partnerships” is a podcast for healthcare stakeholders that spotlights the synergistic power of partnering with consumers to share a human-centred health system. We share inspiring stories and practical strategies from healthcare professionals at the forefront of embracing a human-centred approach to patient experience and co-design. We are redefining care by respecting their patients’ equal place in conversations about their health.

This show is a proud member of the Talking HealthTech Podcast Network - the premier audio destination for cutting-edge insights and thought leadership in healthcare delivery, innovation, digital health, healthcare ICT, and commercialisation. Learn more at www.talkinghealthtech.com/podcast/network.