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Episode 205: The Truth to Customer Service is Out There
Manage episode 407360803 series 3559739
Το περιεχόμενο παρέχεται από το Tom Foster. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Tom Foster ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
Sarah Allen is a Partner Program Manager at Ruby, a Foster Web Marketing partner agency for virtual receptionist and 24/7 chat services. As a Partner Program Manager, she works with agencies such as ours to expand SMBs’ communication capacity for superior customer service and lead turnaround time. If you need an after-hours receptionist service or responsive chat functionality for your website, Ruby is a first-stop provider.
On this episode, Sarah and Tom discuss Ruby’s new book, The X-Pectation Files, which uncovers the truth about what it takes for small-to-medium-sized businesses to have optimized customer service!
Here’s a Glimpse of What You’ll Learn0:14 Introduction
1:43 The X-Pectation Files
3:23 Value of Customer Service
6:54 Importance of Response Time
9:01 Three Strikes & You’re Out
11:17 Drawbacks of Automation
14:52 Importance of Phonecalls
16:34 Importance of Real-Time Communication
22:15 Working Empathetically
20:58 Wrapping Up
The X-Pectation Files covers several myths surrounding customer service in the modern age. It provides clear-cut answers to those questions everyone considers when either working on their customer service in-house or looking for a third-party provider. If you have been struggling to understand the secrets to strong customer service, Ruby can tell you that the truth is out there…
Speakers Featured in this Episode- Tom Foster of Foster Web Marketing - Sarah Allen of Ruby
This episode is brought to you by Foster Web Marketing.
Foster Web Marketing is dedicated to providing cutting-edge, highly customizable marketing and strategic solutions specifically designed for law firms and medical practices.
Our award-winning marketing and systems solutions are what sets us apart from everyone else.
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