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News Update: How AI is Disrupting Traditional Industries AI's Role in Transforming Financial Services
Manage episode 442928111 series 3492818
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Summary
In this episode of Credit Shift News, Paul Sweeney and Cormac O'Neill discuss the latest trends in the credit industry, focusing on:
- The impact of AI and digitalisation in collections
- The challenges faced by small businesses due to late payments
- The growing popularity of Buy Now Pay Later services among young consumers
- The role of automation in customer service
- The evolving trust in financial services, emphasising the importance of a seamless checkout experience
Takeaways
- AI is becoming a key focus in the collections industry.
- Digitalization remains crucial for financial services companies.
- Late payments significantly impact small businesses' cash flow.
- Buy Now Pay Later services are increasingly popular among young consumers.
- Education on credit is essential for younger generations.
- AI is set to disrupt both finance and entertainment sectors.
- Trust in financial services is shifting towards digital providers.
- Automation can enhance customer service efficiency.
- The checkout experience is critical for customer satisfaction.
- Buy Now Pay Later usage is rising in grocery purchases, indicating economic stress.
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