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Help Chains and How to Use Them
Manage episode 358763787 series 3384970
Το περιεχόμενο παρέχεται από το Dave Cahill, Luke Weber, Dave Cahill, and Luke Weber. Όλο το περιεχόμενο podcast, συμπεριλαμβανομένων των επεισοδίων, των γραφικών και των περιγραφών podcast, μεταφορτώνεται και παρέχεται απευθείας από τον Dave Cahill, Luke Weber, Dave Cahill, and Luke Weber ή τον συνεργάτη της πλατφόρμας podcast. Εάν πιστεύετε ότι κάποιος χρησιμοποιεί το έργο σας που προστατεύεται από πνευματικά δικαιώματα χωρίς την άδειά σας, μπορείτε να ακολουθήσετε τη διαδικασία που περιγράφεται εδώ https://el.player.fm/legal.
What is a Help Chain?
A Help Chain is a structured, and highly visual, accountability system used to communicate and restore interruptions to flow.
Why are Help Chains important?
- Rational Reason - They ensure that everyone knows when an interruption to flow occurs and who is accountable to restore it.
- Emotional Reason – Alignment is much easier when restoring flow is identified as an organizational priority, and when addressing interruptions to flow is led in a predetermined, clear, and systematic way.
- Tangible Reason – Having a Help Chain makes it much easier for organizations to identify and eliminate the root causes of interruptions to flow (downtime). Organizations that apply Help Chains have 50% less downtime than those that do not.
How do you use help Chains?
Step 1 - Understand the concepts behind Help Chains.
- Learn about the Visual Workplace by reading Visual Workplace – Visual Thinking by Gwendolyn D. Galsworth & the 5 Pillars of the Visual Workplace by Hiroyuki Hirano.
- Learn about Andon - https://www.lucidchart.com/blog/guide-to-andon-in-lean-manufacturing.
- Learn about Reverse Cascades – Avanulo Blue Paper #562 – Everything you need to implement Help Chains - write us at info@tplshow.org.
Step 2 - Publish a simple, clear, and relevant definition for downtime (an interruption to flow) for your organization.
Step 3 - Identify the Bottleneck and major pinch points in your process that will benefit from Help Chains.
Step 4 - Design the Escalation Protocol for your organization.
Step 5 - Design and install the Andons for each place that will have a Help Chain.
Step 6 - Train everyone in the concept of Help Chains, Your organization’s definitions and protocols, and your Andons.
Step 7 - Implement the Help Chain System. Practice using it. Adjust as you go.
Step 8 - Do a Process Check after 30 days and adjust as appropriate.
Step 9 - Schedule and hold a Process Check every quarter.
Key Tools
- Show Notes and Transcript – https://www.dropbox.com/s/6kyvvs437hkmbfp/Transcript%20for%20Episode%2011%20-%20Help%20Chains%20and%20How%20to%20Use%20Them%20v2.pdf?dl=0
- Write us at info@tplshow.org for our free guide - Everything you need to implement Help Chains (Avanulo Blue Paper #562)
- Book - “Visual Workplace. Visual thinking”, by Gwendolyn Galsworth
- Book - :”The Five Pillars of the Visual Workplace”, by Hiroyuki Hirano
- A good, concise article about Andons - https://www.lucidchart.com/blog/guide-to-andon-in-lean-manufacturing
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